STEPS Facilities Systems Technician (Dispatch) in Lexington, Kentucky at University of Kentucky

Standing or walking with objects up to 25lbs; Sitting at computer work station for extended periods; Repetitive motion; Eye strain due to monitoring of multiple computer screens; High stress, quick response environment.

The Delta Center and Med Center Dispatch Center operates 24/7. Work shifts/schedules may vary dependent upon staffing needs requiring evening(s), weekend(s), and holiday(s)response.

12-Hour Shifts:
7:00am – 7:00pm (Sunday – Saturday)
7:00pm – 7:00am (Sunday – Saturday)

Split 12-Hour Shifts:
7:00am – 1:00pm (Specified Day)
1:00pm – 7:00pm (Specified Day)
7:00pm – 1:00am (Specified Day)
1:00am – 7:00am (Specified Day)

8-Hour Shifts:
6:00am – 2:30pm (Monday-Friday)
7:00am – 3:30pm (Monday-Friday)
2:30pm – 11pm (Monday-Friday)

Staff float to cover all shifts as needed.

Reporting to the Facilities Systems Supervisor, this position is a critical member of a 24/7 Delta Center Operation responsible for monitoring and responding to computer systems; it will be a position that cross train with Medical Center Dispatch.

Responsibilities include: knowledge of critical safety and security systems, including fire exit door alarm systems, incoming fire alarms, elevator alarms; multi-frequency two-way radio system; and general telephone lines, etc.; Operates equipment to receive, process, and disseminate incoming alarms and general information calls; Receives and evaluates incoming requests for public safety assistance and routes requests and/or disseminates information to the appropriate field unit(s) as required; Uses discretion in determining severity of situation and appropriate response; Utilizes problem solving and troubleshooting skills resulting in effective resolution; Reports all hazardous situations, accidents, incidents, and injuries immediately to leadership; Effectively communicates with all levels of customers in a clear, concise, and professional manner; Prepares and maintains daily activity and emergency event logs; Adheres to and enforces all departmental Standard Operating Procedures (SOP’s); Understands and complies with procedures pertaining to emergencies; Works cooperatively with superiors and other employees; Remains alert and maintains real time situational awareness; Demonstrates professional integrity and accountability in all transactions; Performs daily tests on systems and alarms to ensure proper function and back-up capability is working properly; Performs preventative and corrective maintenance on equipment; Participates in the set-up of new facilities and equipment; Completes end of shift reports and makes preparations for upcoming shift; Completes all required work documentation accurately and submits on-time.

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all - identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national check and/or drug screen.