Customer Program Specialist at channel-fusion – Hiawatha, Iowa

Job Title : Customer Program Specialist
Description Channel Fusion is the trusted channel marketing management partner of America’s top brands. We bring the passion to support our customers and optimize their channel marketing programs through best practices, continuous improvement, performance insights and technology solutions; resulting in measurable results. We specialize in providing high tech, exceptional channel support services and custom technology solutions. The successful candidate will be a motivated self-starter with a strong work ethic who possesses excellent organization skills, demonstrated professional written and oral communication skills, dedication to client service and support as well as the ability to multi-task. Responsibilities: * Provide exceptional phone, email, and chat customer support for our client’s incentive programs. * Utilizes knowledge of client program guidelines and business rules to review, form independent judgments, determine compliance, and process incentives claims within service level agreements. * Being part of a culture of performance and continuous improvement and collaborating with internal team to optimize delivery of support and service. Knowledge, Skills and Abilities: * AA Degree in Business, Accounting or related field. * Proven Customer Service background. * Detailed oriented and strong organizational skills. * Demonstrate excellent written and oral communication skills, able to effectively communicate to all levels of management. * Provide a high level of service to both external and internal customers and clients. * Ability to work independently and in a team environment to foster a strong working environment. * Possess problem solving qualities, ability to prioritize and adjust to the circumstances, and a high degree of efficiency in time management skills. * Strong math skills, attention to detail and proficiency in MS office products including Word, Excel, and Outlook are highly desirable.