Program Coordinator, Healthy Lifestyle Program in Medford, Massachusetts at Cambridge Health Alliance

Location: CHA One Cabot Care Center
Category: Professional and Management
Department: Weight Management and Wellness
Job Type: Full time
Union Name: Non Union
Work Schedule: Varied shifts between 8AM and 8PM
Hours/Week: 40

Job Summary: The Healthy Lifestyle Program (HeLP) Program Coordinator plays a central role in connecting patients to the right level of care at the right time. HeLP is a multidisciplinary, team-based program at Cambridge Health Alliance supporting patients for weight management and wellbeing. This role is the first point of contact for many patients entering HeLP. The Program Coordinator reaches out to eligible patients, introduces them to the program, and uses motivational interviewing to support their engagement and readiness. They schedule patients into HeLP visits and group programming, orient them to what to expect, and when HeLP has a waitlist - connect patients to appropriate group visits or other departments in the interim. They maintain a registry of patients across the program and proactively re-engage patients who have cancelled, missed visits, or become lost to care. This position also provides coordination support for Wellness group visits through Primary Care, connecting eligible patients to the right group, orienting them to the format, and ensuring smooth handoffs between programs.

Qualifications and Requirements:
Education / Training: •Bachelor's degree preferred; equivalent of 2–4 years of relevant experience will be considered •Associate's degree or high school diploma with substantial clinical administrative experience may be substituted
Certification: •Certified Health Coach desirable but not required
Work Experience: •Minimum 2 years of administrative or coordination experience in a clinical or healthcare setting preferred •Experience supporting weight management, chronic disease management, or pharmacy services is a plus •Demonstrated scheduling, outreach, registry management, and care coordination skills required.
Skills: •Comfort working with patients managing complex conditions •Tech-savvy; able to coach patients and staff on telehealth tools and patient portal (MyChart) navigation •Proficiency with Epic, Google Suite, Excel, and video conferencing software •Clear written and verbal communicator; able to work independently and prioritize under pressure •Motivational Interviewing. •Fluency in English required. Bilingual proficiency in Spanish, Portuguese, or Haitian Creole strongly preferred; ability to work with a CHA interpreter when needed.

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.