Operations/Admin Assistant at Paul Gough Media – Hartlepool, Durham

Who Are We?

We are a rapidly growing marketing training and full-service marketing agency with offices in Hartlepool and Celebration, Orlando. We work with healthcare businesses from around the world, including the UK, USA, Canada, and Australia, helping them build and grow thriving businesses.

Our founder, Paul Gough, is a 4x Amazon Best-Selling Author, an Instagram Verified Influencer, and a former professional football Physical Therapist. Having built his own highly successful physiotherapy business from scratch, Paul now shares his expertise in marketing and business growth with practice owners worldwide.

As part of our team, you’ll play a crucial role in ensuring our operations run smoothly and efficiently, collaborating with teams in both our UK and US offices. There may even be opportunities to travel to Orlando and around the USA.

What You’ll Do

• Customer Service: Provide exceptional support across all departments to maintain operational excellence.
• Operational Support: Identify risks, implement solutions, and provide weekly updates to the leadership team.
• Admin Support: Provide support within the Mastermind and PhysioFunnels Teams, conducting reach outs, follow ups etc.

Key Results/Outcomes for Success

• Respond to emails within 24-48 hours.
• Coordinate call bookings and calendar management for coaches.
• Conduct weekly/monthly audits of members/subscriptions.
• Proactive risk identification and solutions shared weekly with leadership.
• Conduct reach outs to clients and follow ups pre and post events/calls.
• Ensure a >98% client retainment each month within the program.

What We’re Looking For

• Organizational Skills: Exceptional ability to manage multiple tasks, deadlines, and projects.
• Attention to Detail: A natural eye for detail in processes, compliance, and communications.
• Problem Solver: A proactive approach to identifying and addressing challenges.
• Communication Skills: Professional and clear in working with internal and external stakeholders.
• Experience: A background in operations, administration, or project management is desirable.
• Tech Savvy: Comfortable using software tools for finance, recruitment, and event coordination.

Why Join Us?

• Work in our vibrant Hartlepool office as part of a dynamic, fast-paced team.
• Collaborate with colleagues across our UK and US offices, with opportunities to travel to America.
• Play a key role in driving the company’s success and growth.
• Benefit from opportunities for professional development and career advancement.
• Competitive salary and the chance to make a tangible impact on the business.

Location: Hartlepool, UK
In Office: Full-time, 10:30-18:30, Monday-Friday
Compensation: £23,000-£26,000

If this sounds like the perfect fit for you and you’re thinking, “That’s me!” then hit apply and start your journey with us today! Let’s achieve great things together—on both sides of the Atlantic! 🚀