Server-West Hartford in West Hartford, Connecticut at Barcelona Wine Bar

The Server is responsible for providing exceptional service, taking orders, and delivering food to restaurant guests. Servers are expected to answer questions regarding the menu, and they work closely with other wait staff and kitchen staff to ensure that the shift is running smoothly. Servers offer suggestions and recommendations to guests, making for a unique and enjoyable dining experience. Servers never say no to guests, and are expected to go above and beyond for all guests.

Responsibilities

• Direct guests to their seats and present the menu
• Present the guest with recommendations, including wine pairings
• Work with the back server to ensure all of the guest's needs are met
• Ring in all orders into Micros and process payments
• Check identification to ensure that guests meet minimum age requirements for consumption of alcoholic beverages
• Maintain tables through pre-bussing, marking and clearing with correct procedure
• Check with guests regularly to ensure that they are enjoying their meals and take action to correct any problems
• Attend to every need of the guest
• Reset tables with plates, napkins, glasses and silverware prior to service/seating
• Set up food stations to prepare for the next shift or for large parties
• Assist host by answering phones to take call-aheads or to-go orders, and by greeting, seating, and thanking guests
• Work diligently in order to achieve outstanding service quality
• Adapt to a fast-paced work environment

Skills

• Solid knowledge of the menu and culture of the restaurant
• Basic English reading and communication skills
• Strong attention to detail
• Understanding of Micros POS system-entering orders, processing payments
• Identification and prioritization of tasks to maintain tables
• Avid team player

Working Conditions

• Be able to stand on your feet for the entirety of a scheduled shift
• Have strong customer-service skills with an “above and beyond” attitude
• Must be able to work quickly in a confined area and stand for extended periods of time

Education/Experience

• High school diploma or equivalent is required
• Willingness to learn a new craft and acclimate to a fun culture
• Prior restaurant experience is not required
• TIPs Certification- CT/NY/MA/VA/FL Markets
• ABC Certification- TN Market

Hourly Benefits

• Weekly pay schedules
• Paid Time Off
  • Up to 40 hrs/yr
• Flexible schedule options
• Paid Volunteerism
  • 32 hrs/yr
  • In addition to PTO, all employees earn paid hours for volunteering to support our local communities.
• Wine Education Reimbursement
  • 100% reimbursement
• 50% Employee Dining Discount
• Daily Family Meal
• Referral Bonus Program
  • Recruit a GM or EC = $2000 | AGM, Manager, Executive Sous, or Sous = $1000 | Server, Bartender, or Cook = $500 | Hourly Support Staff = $250
• Promotion Opportunity – Hourly growth opportunities as well as management career advancements.
• Employee Assistance Program
• Behavioral Health and Wellness Services
  • Via our partnership with Lift Wellness Group, our employees and their loved ones gain immediate access to mental and behavioral health resources from licensed care professionals at an affordable price point.
• Major Medical and Supplemental Coverage
  • Medical, Dental, Vision, STD/LTD Coverage, Accident and Life Insurance, available to Full-Time Team Members

Must have weekend availaility.