Residential Manager in Rutland, Massachusetts at The Arc of Opportunity

Job Title: Residential Manager FLSA status: Exempt

Position Summary: Supervises all direct support professionals (Overnight awake/asleep,

relief and other). Responsible for the quality of direct support services provided in their

assigned programs and ensures the daily operation of programs meet federal, state and

agency compliance regulations.

Essential Functions:

• Lifting up to 50lbs

• Hand over hand assistance in personal care functions

• Frequent twisting, standing, sitting, pushing, pulling and stooping

• Frequent driving of a motor vehicle and/or van.

• Responsible for implementing key objectives, ensuring high standards of direct care

and ongoing monitoring and management of operations in assigned residential

programs.

• Mathematical aptitude to reconcile monetary accounts, adheres to established

budgets, schedule appropriately and control operational expenses within assigned

areas of responsibility.

• Functional and situational reasoning ability to gather and apply factual information,

exercise sound judgment, problem solve and apply principles of influence systems

such as motivation, team building, accountability, coaching/counseling of staff and

leadership within the scope of the position.

• Cross-functional communication skills, which convey clear direction, desired results

and vision to direct reports, individuals/families served, government agencies, peers

and senior management.

• Ensure operational and service standard compliance of all federal, state and agency

policies within assigned residential programs.

• On call responsibilities and ability to work an average of 45-55 hours.

Additional Responsibilities:

• Collaborates with Division Director, Management peers and direct reports in the

planning, management and fulfillment of agency short/long term goals.

• In partnership with Division Director and Human resources department, conducts staff

supervisions, provides coaching counseling, performance management, staff

development, staff evaluations and assesses staff training needs with consistency.

Rev. 8.26.13

• Ensures staffing and scheduling meet program needs and adheres to payroll budget.

• Conducts interviews, reference checks and program orientation with applicants &

newly hired staff in accordance with organization policy, state & federal labor laws.

• Completes all administrative functions for assigned programs, compliancy, supported

individuals, agency and direct reports within the required time frames

• Enhance and promote The Arc of Opportunity’s strategic initiatives, overall brand and

organizational mission and values through positive promotion and representation.

• Acts as primary leadership mentor for residential staff and interdisciplinary team

members providing necessary developmental training support and ensuring mandatory

training compliance in assigned programs.

• Maintains required certification and recertification as required and in accordance with

agency, state and federal guidelines.

• Must work a flexible schedule including nights, weekends and holidays to provide

management oversight effectively and provide hands on assistance in direct care

regularly.

• Other duties as assigned.

Qualifications: A valid driver’s license and acceptable CORI are required at all times

during employment with The Arc of Opportunity.

• Bachelor’s Degree in relative field of study and a minimum of one year experience in

related field.

OR

• A minimum of two years’ experience in relevant field and enrolled in an advanced

study or relevant certification program.