Guest Services Manager - Home2 Suites by Hilton Whitestown, IN at Home2 Suites by Hilton Whitestown, IN – Whitestown, Indiana

About the Role:

We are seeking a highly motivated and experienced Guest Services Manager to join our team at Home2 Suites by Hilton Whitestown, IN. As the Guest Services Manager, you will be responsible for ensuring that our guests have a memorable and enjoyable stay. You will oversee the daily operations of the front desk, including managing reservations, checking guests in and out, and addressing any guest concerns or issues. Your ultimate goal will be to provide exceptional customer service and ensure that our guests have a positive experience from check-in to check-out.

Minimum Qualifications:

• High school diploma or equivalent
• Strong communication and interpersonal skills
• Ability to work a flexible schedule, including nights, weekends and holidays

Preferred Qualifications:

• Experience with Hilton brand standards and procedures
• Proficiency in Microsoft Office and hotel management software

Responsibilities:

• Manage the daily operations of the front desk, including managing reservations, checking guests in and out, and addressing any guest concerns or issues
• Train and supervise front desk staff to ensure that they provide exceptional customer service
• Covering call offs
• Collaborate with other departments to ensure that guest needs are met
• Maintain accurate records and reports related to guest services
• Assist with other duties as assigned by the General Manager or Assistant General Manager

Skills:

As the Guest Services Manager, you will utilize your strong communication and interpersonal skills to provide exceptional customer service to our guests. You will also use your organizational and leadership skills to manage the front desk staff and ensure that daily operations run smoothly. Additionally, you will use your attention to detail and problem-solving skills to address any guest concerns or issues that may arise. Finally, you will use your knowledge of hotel management software and Microsoft Office to maintain accurate records and reports related to guest services.