Neighborhood Services Clerk in North Miami, Florida at City of North Miami

It is understood that every incidental duty connected with operations enumerated in this job description is not always specifically described, and employees, at the discretion of the City, may be required to perform duties not within their job description.

Certain essential city services are required to be maintained in any civil emergency or declared disaster. Depending upon the type of emergency, any and all employees may be activated as essential employees in the event of an emergency or disaster.

1. Answer Phone: Professionally handle incoming calls, direct calls to appropriate staff members, and provide information as needed.
2. Check Voice Mails: Regularly check and respond to voicemail messages in a timely and professional manner.
3. Check Emails: Regularly check and respond to messages in a timely and professional manner.
4. Laserfiche: Utilize document management software (Laserfiche) for data entry and document retrieval tasks.
5. TracEZ Inputs: Accurately input data into the TracEZ system, maintaining up-to-date records.
6. Assist Residents in the Lobby: Provide assistance and support to residents visiting the office, addressing their inquiries, or directing them to the appropriate department as needed.
7. Drop-off/Pick-up Mail: Manage incoming and outgoing mail, ensuring timely distribution and collection.
8. Assign Police Reports in Eden: Allocate and assign police reports in the Eden database system accurately.
9. Assign False Alarms in Eden: Efficiently manage and assign false alarm incidents in the Eden database.
10. Lot Abatement Work Orders: Process lot abatement work orders and ensure timely completion.
11. Maintain Retention Boxes: Organize and maintain retention boxes, ensuring proper documentation storage and retrieval.
12. All Other Duties as Requested: Undertake additional tasks and responsibilities as directed by supervisors or management to support the smooth operation of the office.

High school diploma or GED
Considerable knowledge of modern office practices, procedures and equipment;
Accuracy and attention to detail;
Computer skills to input various data;
Ability to understand and follow complex oral and written directions;
Ability to maintain effective working relationships with employees and the public;
Physical ability to perform duties;
Ability to handle stress.