4.6 Technical Support Specialist (Location - Japan) at Field AI – Tokio, North Dakota

4.6 Technical Support Specialist (Location - Japan)

Field AI is transforming how robots interact with the real world. We are building risk-aware, reliable, and field-ready AI systems that address the most complex challenges in robotics, unlocking the full potential of embodied intelligence. We go beyond typical data-driven approaches or pure transformer-based architectures, and are charting a new course, with already-globally-deployed solutions delivering real-world results and rapidly improving models through real-field applications.
We're looking for a Technical Support Specialist with a passion for robotics and problem-solving. Youll be a key partner to our customers, helping them get the most out of cutting-edge robotic systems. Youll work closely with our engineering and product teams, dive deep into technical challenges, and be the voice of the user in shaping our technology. If you are enthusiastic about advanced hardware and software systems and take pride in helping users navigate complex technologies with ease, this position offers a meaningful opportunity to make a direct impact.What You Will Get to Do

• Be the first point of contact for customers experiencing technical issues with our robotics systems, providing prompt and professional support via email, phone, and ticketing platforms.
• Diagnose and resolve a wide range of issues, including mechanical, electrical, firmware, and software-related problems.
• Collaborate with engineering and product teams to replicate, document, and escalate unresolved technical issues.
• Develop and maintain support documentation including FAQs, troubleshooting guides, and knowledge base articles.
• Guide customers through onboarding processes and train users on system setup, maintenance, and best practices.
• Continuously monitor system performance data and provide proactive support for recurring issues.
• Contribute to the improvement of internal support processes and tools, ensuring a seamless customer experience.
• Provide onsite support or operational assistance when required.

What You Have

• A Bachelors degree in Robotics, Mechatronics, Electrical Engineering, Computer Science, or a related technical field.
• 3 years of hands-on experience in technical support, systems integration, or field engineeringideally within robotics, automation, or industrial machinery domains.
• Solid understanding of robotics fundamentalssensors, actuators, controllers, embedded systems, and communication protocols.
• Familiarity with tools like Linux, Python and/or C++, and ROS (Robot Operating System).
• Strong analytical and problem-solving skills with a knack for debugging complex systems.
• Excellent communication and interpersonal skills with a customer-first mindset.
• Bilingual proficiency in English and Japanese, with the ability to provide clear, accurate, and culturally aware support to diverse customer bases.

What Will Set You Apart

• Experience working with collaborative robots, autonomous mobile robots, or industrial robotic arms.
• Familiarity with cloud-based remote support tools, IoT platforms, or robotic fleet management dashboards.
• Prior experience writing or contributing to technical documentation or training material.
• Ability to thrive in fast-paced, cross-functional environments and juggle multiple priorities without losing focus on the customer.

Compensation and BenefitsOur salary range is generous, but we take into consideration an individual's background and experience in determining final salary; base pay offered may vary considerably depending on geographic location, job-related knowledge, skills, education, and experience.
Why Join Field AI?We are solving one of the worlds most complex challenges: deploying robots in unstructured, previously unknown environments. Our Field Foundational Models set a new standard in perception, planning, localization, and manipulation, ensuring our approach is explainable and safe for deployment.
You will have the opportunity to work with a world-class team that thrives on creativity, resilience, and bold thinking. With a decade-long track record of deploying solutions in the field, winning DARPA challenge segments, and bringing expertise from organizations like DeepMind, NASA JPL, Boston Dynamics, NVIDIA, Amazon, Tesla Autopilot, Cruise Self-Driving, Zoox, Toyota Research Institute, and SpaceX, we are set to achieve our ambitious goals.
Be Part of the Next Robotics RevolutionTo tackle such ambitious challenges, we need a team as unique as our vision innovators who go beyond conventional methods and are eager to tackle tough, uncharted questions. Were seeking individuals who challenge the status quo, dive into uncharted territory, and bring interdisciplinary expertise. Our team requires not only top AI talent but also exceptional software developers, engineers, product designers, field deployment experts, and communicators.
We are headquartered in always-sunny Mission Viejo (Irvine adjacent), Southern California and have US based and global teammates.
Join us, shape the future, and be part of an exciting journey!
We celebrate diversity and are committed to creating an inclusive environment for all employees. Candidates and employees are always evaluated based on merit, qualifications, and performance. We will never discriminate on the basis of race, color, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.