IT Specialist in Wyckoff, New Jersey at Hope Christian Services

About Us: At Hope Christian Services (HCS), our mission is to empower individuals with intellectual and developmental disabilities to reach their full potential. We provide comprehensive care, programs, and resources that touch every facet of life, from medical and residential support to social, educational, vocational, recreational, and spiritual enrichment. Today, we proudly oversee 15 group homes across Bergen and Passaic Counties in New Jersey, where our residents enjoy supervised, supported living.

Job Summary: As an IT Support Technician at Hope Christian Services, your primary responsibility is to oversee the configuration, upkeep, and efficient functioning of technology-related products and services within our organization.

Job Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field. Experience may be considered in lieu of a degree.
• Minimum of 1-year experience in IT.
• Proficiency in Microsoft Word, Excel, and PowerPoint. Ability to navigate web-based programs in the HCS ecosystem and effective communication via email.
• Possession of a valid driver's license in the state of residence with a good driving record.
• Proficiency in reading, writing, and speaking English. Excellent verbal and written skills for effective communication with staff and vendors at all levels.

Job Duties/Responsibilities:

• Manage HCS Document Imaging & Retention Program, including scanning and indexing.
• Responsible for the oversight of mobile technology, such as laptops, iPads, and cell phones.
• Provide troubleshooting support for all technology-related issues, including computers, printers, network connections, WiFi, phone systems, iPads, and website/intranet.
• Handle customer support calls and emails promptly and accurately.
• Analyze support issues, gather problem data, and determine appropriate solutions.
• Maintain comprehensive problem documentation and resolution procedures for future reference.
• Ensure the confidentiality and security of HCS documents.
• Work with HCS applications, including BOX, Image Trust, JAMF, Sig Sync, Canva, and Datto.
• Assist in the transition from an external computer management company to in-house support and management of HCS computer systems.
• Stay current with technology developments and recommend new solutions to enhance the functionality of HCS's technology infrastructure.
• Cooperate with HCS and the Department of Human Services during inspections or investigations.
• Manage computer moves and changes across all HCS facilities.
• Maintain an up-to-date inventory of all technology assets.
• Be available for on-call hours as scheduled.
• Perform additional duties as assigned.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance