Operations Manager - Courtyard by Marriot Nanaimo, BC in Nanaimo, British Columbia at Courtyard by Marriott, Nanaimo, BC

Hotel Equities, one of the top hotel development and management companies in the industry, is currently searching for a remarkable Operations Manager to join us at the Courtyard by Marriott, Nanaimo, BC! We offer an award-winning culture and a unique environment that empowers our team to exceed our key stakeholders’ expectations and make a distinct difference in people’s lives. Our ideal candidate will be engaged, authentic, and prepared to positively impact our “best in class” hotels!

Essential Duties:

• Provide direct assistance to the Hotel General Manager and have the ability to perform the GM's tasks in their absence
• Responsible for the day-to-day operation of the food & beverage team, as well as assist in the management of the housekeeping, maintenance, and front desk departments.
• Work closely with the General Manager to manage the room inventory to maximize revenue and actively participate in the revenue management process.
• Have the ability to effectively communicate with your team members and department heads.
• The ability to manage the new hire process for all departments to include providing brand orientation, and hands-on-training to the team members.
• Create weekly schedules for the F&B team, while staying within the financial parameters provided, as well as assist with other department scheduling.
• Provide excellent customer service so that you anticipate the guest's needs and exceed their expectations.
• Knowledge of the Fosse and Symphony systems is preferred, however not required.
• Must be able to work early afternoons, evenings, and weekends as the Operations Manager is required to be on duty when the GM is not present.

Safety & Security

• Maintain awareness of undesirable persons on property premises.
• Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information

Physical Requirement

• Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 50 Kg
• Can stand/walk on feet for 8 hours and work in a restrictive space/environment
• Must be comfortable using a step stool or ladder
• Must be able to use/lift arms for up to 8 hours
• Must be able to handle stress
• Must speak in a clear, understandable voice, hear at a basic level, understand English, and be able to write.

Education & Experience

• Bachelor’s in hospitality management
• F&B Manager: 2 year (Preferred), Front Office Manager: 1 year (Preferred), Housekeeping Manager / Executive Housekeeper: 1 year (Preferred)
• Or Operations Manager: 2 year (Preferred)

Please note: the successful candidate will be subject to a background check.

Amazing Benefits At A Glance:

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• RRSP
• Employee discount
• Life insurance
• Parental leave
• Referral program