People Resource Coach at Connect Communities – Saanichton, British Columbia

Join our team to make a difference to British Columbians after brain injury and stroke!

We’re looking for awesome people to join our team as People Resource Coach - CONNECT Saanich, a brand-new location for CONNECT. As a guest on the traditional land of the W̱SÁNEĆ people, located on the Tsawout First Nation, you will have the important job of representing CONNECT and building strong community relationships as a good neighbour, partner and friend, so we walk this important journey together.

GREAT PEOPLE, OUTSTANDING SERVICES:

To help people redesign their lives after brain injury or stroke we need great people who share our values, breathe our culture, believe in our mission and vision, and feel a sense of purpose in their work as they contribute to making lives better. They value open, honest communication, are willing to support, encourage and challenge themselves and others to be better, and they have a desire to learn and grow to be the best they can be for the people we serve.

JOB SUMMARY:

Brain injury is unpredictable but full of possibility. Part of CONNECT’s Coaching Resource Team, People Resource Coaches help our team navigate what comes up, search for solutions, and keep everyone talking and on the same page. They are part of the glue that holds our many moving parts together.

People Resource Coaches are go-to people for all things related to our people and services. They are keepers of our CONNECT culture. With an eye on quality they help promote a workplace culture of safety, support, inclusion, empowerment, engagement, collaboration and partnership with residents and their families as they work towards their life redesign.

REPORTS TO: Leader – CONNECT Hamilton

JOB REQUIREMENTS & COMPETENCIES:

• Shares our values and believes in our service philosophy with a good understanding of the strengths and qualities that make for a great fit with our culture and the needs of the people we serve;
• Flexible, adaptable, creative, and resourceful, able to competently manage multiple, often competing priorities while maintaining a sense of perspective and fun;
• Skillful communicators, able to handle sensitive, private or confidential information and situations with tact, diplomacy and discretion;
• Work well on their own and as part of a team;
• Computer savvy, comfortable using computer-based software and other IT tools, championing others to do the same;

KEY TASKS & RESPONSIBILITIES

• Encourage and support employees to be the best they can be using our policies and processes to help guide the way;
• Checking in to make sure people have what they need so that everyone can do their jobs well, and whether living or working, have the best experience of CONNECT possible;
• Be a coach, mentor and role model for all;
• Support people through difficult moments;
• Help them navigate systems and processes, and to rectify mistakes when they happen;
• Help people feel valued by listening to what’s important to them and by bringing their concerns forwards;
• Overseeing employees’ work schedules and resident support needs to ensure there is a fit;
• Working knowledge of our workplace standards including accreditation, licensing, employment and workplace safety.

WORKING CONDITIONS

• Flexible with an on-call component

PERFORMANCE DEVELOPMENT & REVIEW

CONNECT offers a program of continuous learning activities as well as funding for conferences, workshops and courses. Requests for consideration go to the site Leader.

We encourage all employees to develop the practice of asking for feedback and we support offering feedback where its intent is to promote learning, improve performance and achieve success at work. We conduct meetings to talk about performance as an opportunity for growth, which is why we meet as often as it makes sense for the person and their situation, and at least once a year. This job profile is used to inform those discussions by serving as a reminder of the attributes we need and the expectations we have.