General Support Technician at Allevia Technology – Maryville, Tennessee

We are looking for a General Support representative who gets excited about starting the process of awesome support that our clients expect. If you have a passion for technology and helping people, but have had a hard time breaking into the IT world, this is a great place to start.

We support a wide variety of clients with an array of different setups and configurations. We track this information in a consistent way so that we are able to deliver excellent service when the phone rings and clients have issues and requests. We pride ourselves on being friendly, smart, communicative, and efficient in providing our clients with top-notch tech support. We work from our Support Center and on-site in order to provide a quick turnaround.

Are you new to IT? That's great! As long as you want to help people and have a passion for learning the ins and outs of all-things-technical, you would be a great fit.

Have you been working in IT for a while but want to add the human touch to your work? Then this is also a great place for you.

Our offices are located in Maryville, TN but we operate in the Knoxville area.

Primary Responsibilities:

Ensure that the client's needs are understood and addressed
Start tickets for phone/email/chat/walk-in clients
Get all the relevant information from the client
Clearly document issues and requests
Work with the client to make sure that we know which computer, phone, printer, etc. is having the problem
Troubleshoot technical issues and escalate appropriately as needed
Schedule callbacks
Assist with hardware bench work