Pet Crematory Operator/Dispatcher at Faithful Companion Pet Cremation Service of NC – Charlotte, North Carolina

Faithful Companion Pet Cremation Services is seeking a dedicated Dispatcher at our Charlotte, North Carolina location at a starting wage of $19 per hour. The Dispatcher position is offered a full benefit package (401K match, medical, FSA/HSA for medical and dependent care, dental, vision, company-paid life insurance, voluntary pet insurance, short-term and long-term disability insurance) that is available after 30 days of employment. This is an afternoon/evening position and one weekend day per week is required.

The successful candidate will lead a professional and effective staff, ensuring that our services exceed the expectations of veterinary clinics and families. Acting with a sense of ownership, they will uphold our standards of compassion, quality, honesty, integrity, and dignity.

Responsibilities:

• Perform closing duties to ensure the safety of staff, equipment, and facilities.
• Lead and inspire a team of Drivers to deliver exceptional service on a daily basis.
• Conduct high-quality, private cremation services (training provided).
• Plan and schedule driver routes for pick-ups and returns to home and veterinary clinics.
• Serve as the main point of contact for all driver-facing communication via phone, proprietary software, text, and email.
• Maintain attention to detail while serving multiple families, ensuring an error-free standard.
• Monitor the movement of drivers to meet scheduled pick-ups and returns efficiently.
• Respond to customers and veterinary staff promptly and professionally, providing thorough support.
• Assist in maintaining a clean and presentable state of the crematory facility and company vehicles.
• Occasionally lift, push, and pull objects up to 150 pounds with assistance.
• Occasionally stoop, bend, push, pull, and carry objects weighing up to 75 pounds for short distances.
• Perform other assigned duties as required.

Faithful Companion is a professional, family-owned, customer-service-focused company that understands that pets are truly family members. Our service model is evident in everything we do, including how we serve our Faithful Companion Team Members. We are a LGBTQ+ friendly employer currently seeking a motivated and compassionate individual to join our team as a Dispatcher.

We know pets are family and want to treat them with the utmost care and respect after their passing.

Come help us help people, and you'll make a difference every day!

Qualifications:

• Demonstrated leadership skills with the ability to motivate and inspire a team.
• Strong communication and organizational skills to effectively manage driver routes and customer interactions.
• Detail-oriented mindset with a commitment to delivering error-free services.
• Ability to handle multiple tasks simultaneously while maintaining efficiency.
• Physical capability to lift and move heavy objects with assistance.
• Flexibility to work a schedule that includes four 10-hour shifts or five 8-hour shifts, including weekends.

At Faithful Companion Pet Cremation Services, we strive to provide exceptional care and support during the challenging time of pet loss. Join our team and make a meaningful impact on the lives of our clients and their beloved pets.

We appreciate your interest in becoming a part of our compassionate team.