Entry Level Customer Service - WFH in Thunder bay, Ontario at Spade Recruiting

About Us
We’re a modern insurance team dedicated to helping working families protect what matters most. With a culture built on flexibility, purpose, and growth, we combine people-first values with tech-forward solutions to deliver an exceptional experience.

The Role
As a Client Success Specialist, you’ll be the main point of contact for policyholders—answering questions, guiding them through benefits, and ensuring they feel supported every step of the way.

Key Responsibilities

• Build lasting client relationships after enrollment

• Explain policy benefits and guide clients through updates or claims

• Provide clear, easy-to-understand education on coverage

• Partner with team leaders to streamline onboarding and service

• Be the trusted go-to for client support needs

What We’re Looking For

• Strong communication skills and a genuine desire to help others

• Tech-savvy and comfortable in a remote environment

• Organized, detail-oriented, and self-driven

• Customer service or insurance background is a plus (not required)

• Must be legally eligible to work in the U.S. or Canada

✨ What You’ll Get

• 100% remote with flexible scheduling

• Weekly pay + performance incentives

• Ongoing training and mentorship

• Clear paths for career growth

• A supportive, mission-driven team culture