Patient Svc Tech Spc DOW at Beacon Health System – Dowagiac , Michigan

Perform a variety of specimen collection techniques from patients. Additional duties specific to a location may include reception, data entry, collection of billing information, specimen processing and client and customer service duties.

MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Administrative:

• Answer telephones, maintain logs/records, organizational skills, proficiency with numbers, research information, time management, train employees, use computerized databases, written and verbal communications.

Machine:

• Personal computer.

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

License/Certification/Education:

• Requires a High School Diploma or equivalent. Meet all state & local requirements for Phlebotomy. Normally requires a Valid Driver’s License along with a clean driving record.

Working Conditions:

• Possible exposure to infection from disease-bearing specimens; regularly exposed to the risk of blood-borne diseases; must comply with applicable safety procedures.

Physical Demands:

• Speech clarity, utilization of fingers and hands, standing-remaining on one’s feet in an upright position, sitting-remaining in the normal seated position, handling-seizing, holding, grasping. Moderate physical effort (up to 30 pounds); must comply with applicable safety procedures.