Outreach Coordinator - Open to 1162 Union Members at City of Brockton – Brockton, Massachusetts

Company Description:

For nearly 200 years Brockton has retained its distinctive character as a complete community, and benefits from its role in the regional economy. It has excellent transportation access that links employment, employees, education, and services. While other communities in the Greater Boston area have become very expensive places to live or to conduct business, Brockton provides a high-quality alternative that is relatively affordable to all.

Brockton provides the benefits that arise from a culturally diverse population and the diversity of its employment base. This is a complete city - with its diverse places to work, study, shop, and live. The neighborhoods are compact, walkable, and endowed with a solid stock of housing. It has a remarkably varied and extensive network of open spaces, cultural and civic institutions. To learn more about what the City has to offer please click here.

Job Description:

SALARY: $57,805 - $81,387 (Step Salary System)

Bargaining Unit: BCEU
To view the respective collective bargaining agreement please click here.

REPORTS TO: Under the general supervision of the Council of Aging Director.

SUPERVISORY RESPONSIBILITY: N/A

ESSENTIAL FUNCTIONS:

The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

• Conducts assessments of clients, determines and reviews case management plan, coordinates with other agencies and implements delivery of services and provide telephone reassurance to isolated frail elders.
• Makes home visits, assists seniors in defining their needs, facilitates access to services, makes appropriate referrals and provides assistance to clients.
• Coordinates with local agencies and public safety departments to respond to, alleviate and resolve crises.
• Assists elders with Medicare and other government or private health and welfare related programs, especially during Medicare's annual open enrollment.
• Actively seeks new clients; solicits and accepts referrals from private individuals, social service agencies, religious and community organizations and public safety agencies.
• Compiles and maintains all necessary program reports and records; submits monthly statistical report to Council on Aging Director.
• Maintains varied confidential client files and records.
• Provides feedback to the Director of the Council on Aging regarding clients' needs.
• Assists in developing programs to benefit the elder population and the community.
• Assists with and works with Brockton Housing Authority to resolve housing issues.
• Assists with housing applications, fuel assistance applications and SNAP applications.
• Attends workshops, seminars and lectures to develop and enhance knowledge in the field of gerontology.
• Assists members at front counter and over the phone when needed.
• Coordinates efforts with part-time Outreach Worker.
• SHINE certification. Willing to train suitable candidate.

Requirements:

QUALIFICATIONS REQUIRED AT HIRE:

Bachelor's degree in human services, social work, gerontology or a related field and at least two (2) years of experience working in a social service position with an
elder population; or any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job.

Special Requirements: Valid Class D Motor Vehicle Driver's License.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge: Considerable knowledge of elder service programs and delivery systems; general knowledge of human services and gerontology.

Ability:

Ability to manage crises and sensitive issues; ability to work and communicate with people and maintain confidentiality; ability to assess and to make decisions regarding the welfare and safety of clients and their families.

Skills: Strong organizational, interpersonal, written and verbal communication skills; computer literacy skills.

PHYSICAL DEMANDS: Little or no physical demands are required to perform the work. Work effort principally involves sitting to perform work tasks with intermittent periods of stooping, walking and standing. There may also be some occasional lifting of objects such as books, office equipment and computer paper.

WORK ENVIRONMENT:

The work environment involves everyday discomforts of a municipal office subject to frequent interruptions. Noise or physical surroundings may be distracting, but
conditions are generally not unpleasant.

Additional Information:

Comprehensive Benefits

When you embark on a career with the City of Brockton, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The City of Brockton provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, genetic information, pregnancy or a pregnancy-related condition, or membership in any other protected class or any other basis covered by appropriate law.

The City of Brockton complies with all applicable federal, state and local laws governing nondiscrimination in employment in all locations in which the City operates. This policy applies to all terms and conditions of employment. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator, Eisha George, Manager of Diversity, Equity and Inclusion, at (508) 897-6439.

As a condition of employment, the City of Brockton will conduct a comprehensive background check review which includes a Criminal Offender Record Information (CORI) and Sex Offender Registry Information (SORI), once an offer has been accepted.

Section 2-110 of the Revised Ordinances of the City of Brockton mandates that employees establish residency within the City within one year of hire.

Application Instructions:

To be considered for this position, please click the APPLY NOW button and follow the STEPS.

Please upload Resume and Cover Letter to be considered.