Insurance Technician 3 (Non-Perm) at State of Washington – Tumwater, Washington

This recruitment will remain open until July 12, 2025. The agency reserves the right to make a hiring decision at any time after the initial screening date on June 20, 2025. It is in the applicant’s best interest to submit materials as soon as possible.

*The salary listed above does not include a 3% general wage increase effective July 1, 2025*

Make a Difference: Protect Consumers & Join Our Dynamic Team!

The Office of the Insurance Commissioner (OIC) seeks a qualified individual for the Insurance Technician 3 (Non-Perm) position. This role is within the Consumer Protection Division and is based out of our Tumwater Office.

We are an employer of choice! Here’s why:

• Meaningful work: Ensure a healthy insurance market & protect Washington consumers.
• Impactful career: Make a daily difference in the lives of countless Washingtonians.
• Small agency, big opportunities: Gain a holistic understanding of our mission and build strong relationships with colleagues.
• Diversity, equity, and inclusion: OIC is committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment - by fostering the inclusion of people from all backgrounds, cultures, and attributes.

About the Position

Are you passionate about protecting consumers and ensuring integrity within the insurance industry? Join the Office of the Insurance Commissioner (OIC) as an Insurance Technician 3 (Non-Perm) on our Licensing team within the Consumer Protection division.

This position plays a key role in advancing our mission to safeguard the public interest and support Washington’s economy through fair and efficient regulation. As part of the Producer Licensing & Oversight Program, you’ll evaluate complex license applications, ensure compliance with state regulations, and help maintain high standards across the insurance profession.

Your work will directly support the agency’s efforts to uphold the law, deliver exceptional service to industry stakeholders, and maintain consumer trust. If you thrive on detail, enjoy solving problems, and want to make a meaningful difference in public service, we encourage you to apply.

This recruitment may be used to establish a qualified pool of candidates for Insurance Technician 3 vacancies in the next sixty days.

This is a Washington General Service position. The monthly salary range for this position is $3,239.00 - $4,299.00

Benefits & Perks

• Comprehensive benefits package: Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and much more!
• Supportive work environment: We value diversity, professional growth, and collaborative atmosphere.
• Wellness programs: Invest in your well-being with on-site resources and initiatives.
• Work-life balance: Flexible schedules with telework opportunities.
• Public service fulfillment: Contribute to a cause that matters and feel the satisfaction of serving the public good.
• Training & Development: Continuously learn and grow with tuition reimbursement, Public Service Loan Forgiveness, and other programs.
• Free parking (Tumwater) & Public transportation pass (Thurston County): Save on commuting costs.
• And more! Explore our website for additional benefits: https://www.insurance.wa.gov

The duties of the position include, but are not limited to:

• Review and evaluate insurance license applications (initial, renewal, reinstatement) for producers, adjusters, surplus lines brokers, and other license types to ensure completeness and compliance with regulations.
• Make licensing determinations—issue licenses, decline applications, or refer cases for further review based on findings.
• Communicate with applicants and insurers to resolve missing information, clarify requirements, or explain licensing outcomes.
• Provide expert-level customer support via phone, email, and in-person, offering guidance on licensing procedures, legal requirements, and system use.
• Interpret and apply insurance laws and regulations related to licensure, appointments, and affiliations.
• Process transactions related to insurer appointments, business affiliations, license cancellations, and certifications.
• Monitor and resolve issues with electronic data transfers from the National Insurance Producer Registry (NIPR), ensuring smooth integration with internal systems.
• Generate and analyze customer satisfaction surveys, providing feedback to the program manager to improve service quality.
• Support program improvement efforts by participating in team meetings, contributing to special projects, and helping maintain accurate licensing procedures and documentation.

To read more about this position and view all duties, click here to request a position description.

Required Qualifications:

• Two (2) years as an Insurance Tech 1, including one (1) year of clerical and customer service experience.
  
  - OR -
  
• One (1) year as an Insurance Tech 2, including one (1) year of clerical and customer service experience.
  
  - OR -
  
• Four (4) years of clerical, office support, and/or customer service* experience in a position providing guidance to inquiries regarding professional processes, procedures, regulations or similar. Clerical and customer services experience includes duties such as answering multi-line phone calls, greeting customers, taking orders, or responding to questions, providing resolution to issues, filing, keeping electronic records, data entry, processing mail, managing supply inventories, monitoring emails, managing schedules or calendars in an office setting.
  

- AND -

• A “basic” skill level in Word, Excel, and Outlook.

Preferred/Desired Qualifications:

• Intermediate or above skill level in Excel, Word, and Outlook.
• Associate degree or higher.
• Insurance related certification(s) and/or designation(s).
• Experience reviewing/analyzing/issuing professional licensing applications for compliance with the applicable statutes, regulations, policies, processes, and procedures.
• Experience researching/analyzing/responding clearly and effectively to written or oral inquiries regarding professional licensing, processes, or statutory/regulatory compliance.
• Fluent verbal communication skills in Spanish, Korean, Russian, Vietnamese, Mandarin, or Cantonese, with the ability to score “Advanced Mid skill level” on the oral proficiency assessment by the American Council for the Testing of Foreign Languages.

Ready to join us?

Learn more about the OIC by visiting our website. We encourage you to check out our video below and listen to what our employees have to say about working here!

Welcome to the OIC

Submit your application today and take the first step towards a rewarding career at the OIC!

Supplemental Information:

• This position is represented by the Washington Federation of State Employees (WFSE).

• State law (RCW 48.02.090[5]) prohibits employees of the OIC from having any interest, directly or indirectly, in an insurance company other than as a policyholder. This prohibition includes the receipt of renewal commissions. If employment is accepted with this agency, you agree to abide by this state law.
• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
• If claiming veteran status, please send your DD 214 to recruitment@oic.wa.gov with IT3_2025-04161 in the subject line. Please do not attach the DD 214 to your application materials. Please black out personally identifiable data such as social security numbers.
• The Office of Insurance Commissioner is an equal opportunity employer, does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at Recruitment@oic.wa.gov. Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1-800-676-3777 or www.washingtonrelay.com.
• If you are having technical difficulties creating, accessing (log in, password or email issues) or completing your application (error messages), please call toll-free at (855) 524-5627.
• Contact us: For inquiries about this position, please contact us at recruitment@oic.wa.gov.