Office Assistant in Telluride, Colorado at Town of Telluride

Department: Community Services
Reports to: Community Services Director
FLSA: Non Exempt
Grade: 20

SUMMARY: The Community Services Administrative Assistant provides reception, front-line customer service and basic administrative support tasks for the Community Services Department.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Reception/General Information
• Provide reception and professional assistance to tenants, potential tenants, and community members
• Respond to frequently asked questions and route inquiries to appropriate resources and staff
• Assist with resident communications and organizing resident events
• Ensure resident survey completion
• Utilize software for payments and maintenance requests

Office Management
• Perform filing and organization of department records
• Maintain compliance with the records retention schedule
• Conduct basic review and processing of online forms and paperwork, including housing applications
• Assist in digitizing and automating applications, information and processes
• Assist with entering invoices into software for payment
• Order materials and supplies to support department operations
• Support department staff with various administrative tasks
• Other duties and special projects as assigned

Safety
• Work safely to prevent accidents

MINIMUM QUALIFICATIONS (Education/Experience/Licenses/Certifications):
High school diploma or equivalent; one (1) year of experience in an administrative or customer service role required; experience in a rental housing, hospitality or property management role preferred; or any equivalent training, education or experience, preferred.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Knowledge of: basic administrative and filing practices; principles of customer service and effective communication with diverse audience.

Skill in: organization; effective communication; time management; computer proficiency; attention to detail; problem solving; flexibility and adaptability; customer service; teamwork; record keeping; multi-tasking; phone etiquette; interpersonal relationships; confidentiality; Spanish fluency preferred.

Environmental Factors:
Work is performed primarily in a standard office environment.

Physical Factors:
While performing the duties of this job, the employee is often required to sit for extended periods of time; may occasionally be required to lift and/or move items weighing up to 20 pounds.