Front Desk at Via Real LLC – Irving, Texas

Looking for a bright, personable individual with experience in coordinating both personal and professional engagements, tailored to the precise expectations of an executive clientele. Must be able to quickly assess the verbal and nonverbal cues of the guest to help in the creation of an unforgettable dining experience.

Front Desk Operations/Guest Relations

Serve as the primary point of contact for all guest inquiries, both in-person and over the phone.
Manage the restaurant's reservation system, ensuring accurate bookings and optimal seating arrangements.
Greet and welcome guests warmly upon arrival, manage waitlists, and guide them to their table
Maintain a high level of professionalism and hospitality, addressing guest concerns and requests with poise and efficiency.
Coordinate with the kitchen and service staff to ensure a smooth flow of service throughout the dining room.
Learn who are regular guests of Via Real in order to recognize and establish a relationship.
Receive and record patrons' dining reservations using Tock Reservation Platform. Including details to provide a personalized dining experience.
Become familiar with local corporations who frequent Via Real.
Operate POS to accept payments for food and beverages.
Inspect dining and serving areas to ensure cleanliness and proper setup.
Inspect restrooms for cleanliness and availability of supplies, and clean restrooms when necessary.
Take and prepare to-go orders.
Assist other restaurant workers by serving food and beverages, or by bussing tables.

Job Type: Full-time

Benefits:
401(k)
401(k) matching
Employee discount
Health insurance
Paid training

Shift:
Day shift
Evening shift

Education:
High school or equivalent (Required)

Experience:
Customer service: 2 years (Required)

License/Certification:
Driver's License (Required)

Shift availability:
Day Shift (Required)
Night Shift (Required)