Customer Service Specialist - Commercial Lines at Stanton Insurance Agency – Waltham, Massachusetts

Behind every successful business is a partner they can trust - someone who helps protect what they’ve worked hard to build. That’s what we do at Stanton Insurance. For over a century, we’ve been helping companies safeguard their future with honesty, reliability, and expertise our clients can count on.
We’re seeking a Commercial Lines Customer Service Specialist (CSR) who takes that same approach - someone who values accuracy, builds strong relationships, and understands that exceptional service is built on trust.
In this role, you’ll help clients feel secure in their coverage by managing policies, processing endorsements, handling renewals, and ensuring every detail is handled with care and professionalism.
What We Offer
We believe great service starts with taking care of our people, and that means investing in your success from day one. With a salary starting at $65,000 plus performance-based incentives, you’ll also enjoy:

• Comprehensive health insurance, dental insurance, retirement plans, and paid time off
• Ongoing training and support for professional certifications (CISR, CIC, ACSR)
• A collaborative, supportive and growth-minded culture
• Hybrid flexibility after initial on boarding- 3 days per week in the office
  

What You’ll Be Working On

• Manage client accounts by processing endorsements, renewals, certificates, and policy changes with accuracy and care
• Serve as the go-to contact for commercial clients, answering questions about coverages, billing, and claims
• Collaborate with producers and account managers on quotes, applications, and risk assessments
• Work directly with carriers to ensure policies are issued, modified, or renewed correctly
• Conduct policy reviews and audits to spot coverage gaps and recommend improvements
  

You’ll Thrive Here If You:

• Have a minimum1-3 years of experience in commercial insurance or account management
• High school diploma required; associate or bachelor’s degree in business, finance, or a related field preferred
• Hold or are willing to obtain a Property & Casualty (P&C) license
• Bring strong knowledge of general liability, property, auto, workers’ comp, and umbrella policies
• Excel at communication, multitasking, and building client relationships
• Are tech-savvy and comfortable using systems like Applied Epic, AMS360, or Vertafore

Take pride in accuracy, problem-solving, and staying calm under pressure