Client Implementation Service Analyst II in United States at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Implementation Service Analyst II based in United States.

This role sits at the intersection of client services, technical implementation, and project coordination, focusing on delivering successful software deployments for complex automotive dealership solutions. You will act as a trusted guide for clients throughout the onboarding and configuration journey, ensuring systems are properly set up, tested, and aligned with contractual requirements. The position involves managing multiple concurrent implementations while balancing timelines, risks, and stakeholder expectations in a fast-paced environment. You will collaborate closely with internal teams such as project management, training, and product support to ensure seamless delivery. A strong mix of technical understanding, customer communication, and organizational discipline is essential. This is a highly client-facing role where your work directly impacts customer adoption and satisfaction. You will play a key role in ensuring dealerships can fully leverage their software systems from day one.

You will manage end-to-end client implementation activities, from system configuration and setup through validation and launch, ensuring each deployment meets client requirements and business standards. You will also coordinate across internal teams to deliver a smooth onboarding experience and resolve issues quickly.

• Plan, configure, and deploy software solutions for dealership clients based on contract requirements
• Serve as the primary client contact during implementation, providing updates, guidance, and issue resolution
• Configure and validate system settings across platforms such as CRM, DMS, and digital contracting tools
• Coordinate with project management and training teams to support onboarding and client readiness
• Manage multiple concurrent implementations while tracking risks, timelines, and deliverables
• Troubleshoot technical and functional issues, escalating when necessary and ensuring resolution
• Conduct final system testing and validation prior to client go-live
• Ensure client expectations are met through clear communication and structured implementation processes

This role requires a blend of technical aptitude, client-facing experience, and strong organizational skills in a fast-paced, deadline-driven environment.

• Bachelor’s degree and 2+ years of relevant experience, or equivalent combination of education and experience
• Strong understanding of automotive dealership systems, including CRM, DMS, and digital contracting workflows
• Experience in client implementation, customer success, or technical service roles preferred
• Familiarity with Salesforce or similar CRM platforms
• Strong communication skills, both written and verbal, with the ability to explain technical concepts clearly
• Excellent organizational and multitasking abilities in a high-volume environment
• Problem-solving mindset with the ability to identify and resolve issues proactively
• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Outlook, Teams)
• Ability to quickly learn new systems and adapt to evolving priorities
• Strong interpersonal skills and ability to collaborate across teams and stakeholders

• Hourly pay range of approximately $26.73 – $40.10/hour, depending on experience and location
• Eligibility for additional incentive or commission-based compensation
• Remote work flexibility within the United States (hybrid if located near an office)
• Paid time off accrual, including vacation, sick leave, and holiday benefits
• Comprehensive health coverage including medical, dental, and vision insurance
• Retirement savings plan (401k) with potential employer support
• Paid parental leave, volunteer time off, and other supportive leave programs
• Employee-focused culture with learning and development opportunities