Bingo Floorworker in Fort Hall, Idaho at FORT HALL CASINO

SUMMARY:

Under the direct supervision of the Floor Supervisor, Floor worker is highly visible, and this position has a high amount of customer service where speed and knowledge of Bingo is essential. Floor Workers are assigned to the Bingo floor to sell and collect gaming items (single sheets, etc.), announcing serial numbers of potential Bingos on the floor.

Comply with all property and department policies, practices and procedures.

Contribute to a safe work environment, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.

Maintain a professional departmental, company and community reputation.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Provides excellent customer service for all internal and external customers of Bingo operations at all times and in all activities. Establish and maintain effective working relationships with all internal and external customers of Shoshone-Bannock Gaming.
• Greet customers in friendly manner, be courteous and inform customers of games, restroom locations, and all fire exits.
• Responsible for the sale of Bingo paper within an assigned area on the Bingo floor and assisting Bingo patrons.
• Verify wins and provide prize payouts on winning Bingo cards by contacting the appropriate backup personnel as determined by the size of the prize payout in order to assure integrity of the game(s).
• Count and sign for supplies issued, before and after selling period, to ensure the correct amounts are received. Reconcile imprest system banks and paper sales at the end of nightly sessions.
• Assist customers in the proper process of playing, ensure customers are playing the correct Bingo sheets, and electronic Bingo device corresponds with current games being played.
• Verify guests’ receipts to ensure purchase of entry pack for specific session and date.
• Performs all functions in accordance with applicable Tribal, Federal and other laws and gaming regulations and Shoshone Bannock Gaming policies and procedures.
• Assist with nightly clean-up within the Bingo Hall after each session.
• Attend all meetings and trainings as directed by Supervisor and /or Bingo Director.
• Responsible for maintaining a consistent, regular attendance record.
  • Must be able to work both independently and dependently as a member of a team
  • MUST MAINTAIN STRICT CONFIDENTIALITY OF ALL INFORMATION PROCESSED THROUGH THE DEPARTMENT INCLUDING RECORDS, REPORTS, DOCUMENTS, CONVERSATIONS, ETC. A breach of confidentiality will be subject to appropriate disciplinary action, up to and including termination from employment.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CERTIFICATES, LICENSE, AND REGISTRATIONS

• Must be able to submit supporting documents of education and training (High School Diploma, GED, Degree and Certificates) to support qualifications.
• Must be able to obtain and maintain a gaming license in good standing according to the licensing rules and regulations.

EDUCATION and/or EXPERIENCE:

High School diploma or general education degree (GED) is required; with one year related cash handling experience and/or training; or equivalent combinations of training or experience. A general knowledge of Bingo is preferred.

SPECIAL QUALIFICATIONS:

Strong organizational skills required.

SAFETY REQUIREMENTS

Safety is a core value at Shoshone-Bannock Gaming/Hotel. The ability to work safely and prevent personal injury is a key job requirement of every position. Each employee is also expected to be committed to the safety of fellow employees and our customers and demonstrate that commitment through daily actions.

LANGUAGE SKILLS:

Ability to read and comprehend simple instructions, short correspondence, and memos.

MATHEMATICAL SKILLS:

Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money.

REASONING ABILITY:

Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Employee is regularly required to use hands to finger, handle, or feel objects, reach with hands and arms; and talk or hear. The Employee frequently is required to stand and walk.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. When on the casino floor or other designated areas may be subjected to tobacco smoke.

ACKNOWLEDGEMENT OF JOB DESCRIPTION/DUTIES

Signatures below confirm that the employee and the immediate supervisor/Manager have discussed the contents of this position description. The immediate supervisor/Manager shall discuss the contents of this position description with the employee on or before the employee’s first day on the job.