Conference Services Manager in Nashville, Tennessee at Castle Rock Asset Hospitality Management LLC
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Job Description
OVERVIEW:
At The Westin Nashville, we believe every gathering is an opportunity to create meaningful experiences and help our guests feel their best. As a Conference Services Manager, you will bring that philosophy to life by leading the planning and execution of group events from the moment they are turned over by Sales through the final farewell. You’ll serve as a trusted partner to our clients and a key connector across hotel teams, ensuring every detail—from guest rooms and meeting spaces to food and beverage and special requests—is thoughtfully planned and seamlessly delivered.
In this role, you’ll oversee event details and contractual commitments, prepare and distribute convention resumes and Banquet Event Orders (BEOs), coordinate closely with hotel departments, and accurately forecast group room and food and beverage revenues. Most importantly, you’ll anticipate needs, communicate with purpose, and create confidence for both our clients and our teams. If you’re passionate about hospitality, thrive in a collaborative environment, and take pride in creating experiences that inspire wellbeing and leave a lasting impression, we invite you to join The Westin Nashville.
THE POSSIBILITIES:
Have you ever had a job where you left better than you started? That’s life at The Westin Nashville where more than half of associates move into second, third, or more roles with us. Where most companies measure performance, we also measure and reward potential. Career Development is not just a buzz word, it’s our way of doing business. And career development doesn’t stop at the door. Millions have found a lifetime of opportunity and growth in the hospitality industry. Who knows, before you know it you are managing your own hotel/restaurant or owning it. Whether you stay with us, or grow beyond us, your leader will be right there with you, cheering you on.
Now, we also know you are more than just the sum of what you do at work. That’s why when it comes to benefits and perks, we think about the whole person, the total you, and offer benefits which are flexible and able to meet your individual needs.
Some reasons people really like working here:
- Parking: Full-Time associates – FREE
- Associate Meals – FREE
- Our Associates get Travel Discounts on hotels at nearly 8,000 Marriott properties worldwide including rooms and meals
- Discounts on Rental Cars, other popular hotels, and hotel alternatives
- Discounts on tickets to concerts, Theme Parks, and other attractions
- Discounts on Car and Computer Purchases
- But you don’t need to go anywhere to have a great time. We host Associate Recognition events, celebrations, and parties year-round.
ESSENTIAL FUNCTIONS:
- Build and maintain strong, professional relationships with clients through timely, accurate, and proactive communication.
- Anticipate client needs and proactively address requests, concerns, and expectations before and throughout their event.
- Serve as the primary liaison between clients and hotel departments to ensure seamless communication and execution of events.
- Communicate hotel policies, procedures, capabilities, and event details clearly with clients and internal teams.
- Review and confirm all event details prior to arrival and throughout the event to ensure alignment with client expectations and Westin standards.
- Conduct pre-event meetings with appropriate hotel departments to ensure teams are prepared and any potential issues are addressed in advance.
- Maintain accurate, organized, and up-to-date client and event files.
- Ensure contractual commitments and agreed-upon event details are accurately communicated and fulfilled.
- Develop strong working relationships across departments to support a collaborative, service-focused environment.
- Respond promptly and professionally to phone calls, emails, and other client communications.
- Maintain thorough knowledge of the hotel’s layout, amenities, policies, procedures, and event capabilities.
- Respond effectively to client concerns and work collaboratively with hotel leadership to resolve issues and deliver exceptional service.
- Ensure all events meet established quality assurance and brand standards.
We are committed to Diversity, Equity, and Inclusion. It starts with a culture of acceptance and continues with the hard work of going beyond lip service. It includes outreach and education, and most importantly action. You can feel proud to know you are joining a company which understands the importance of its responsibility and the decisions we make have been and will continue to be the greater environmental and societal impact in mind.
OTHER:
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled mandatory training sessions and meetings is required.
Upon employment, all employees are required to fully comply with policies and procedures for the safe and effective operation of the hotel’s facilities.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.
FSLA: Exempt
Reports To: Director of Sales