Server in Cincinnati, Ohio at Western Hills Country Club

Operational Days: Open Tuesday-Sunday (Mostly Closed on Mondays)

January-March only open Thursday-Sunday

Desired Education, Work Experience, & Skills

• High School diploma or GED equivalent.

• One year of server experience.

• Previous Restaurant Experience

• Good physical stamina to keep up in a fast-paced environment.

• Highly motivated with an attention to detail.

• Excellent customer service skills to interact with members & guests.

• The ability to read, write and execute basic math skills.

Desired Licenses and Certifications

• Food safety certification.

• Of legal age to serve alcoholic beverages.

• Alcoholic beverage certification.

Member Dining

Job Knowledge, Core Competencies and Expectations

• Basic knowledge of club’s POS system or comparable POS system preferred.

• Greet and acknowledge members and guests.

• Is knowledgeable about the menu, wine, beer, & liquor offerings.

• Ability to time the service of each course.

• Learns members’ names and their special preferences.

• Good organizational skills.

• Knowledge of and ability to perform required role during emergency situations.

Job Summary (Essential Functions)

Provide food and beverage service to club members and guests.

Job Tasks/Duties

• Sets up side station and performs assigned side (prep) work.

• Provides immediate attention to all members and guests upon seating.

• Ensure that the correct account numbers and names are given for billing.

• Efficiently serves food and drinks in a friendly and courteous manner, offers suggestions on daily specials.

• Places orders with kitchen; informs cooks about any special cooking instructions.

• Serves meals; places dishes by courses in front of each person.

• Checks back to ensure member and guest satisfaction; replenishes water and butter as necessary.

• Removes soiled dishes. Clears tables after each course and resets them with appropriate silverware.

• Presents dessert menus, suggests and serves dessert, coffee and after-dinner drinks.

• Presents the bill.

• Keeps dining room and bus station areas clean.

• Clears, cleans and resets tables that have been vacated as needed.

• Advises supervisor of any complaints as soon as they occur.

• Performs clean-up and closing duties as assigned by manager.

• Attending pre-service training (line-up meeting).

• Closes out all chits and turn them into the chit box

• Thanks members and guests; invites them to return.

• Consistently follows local and state laws and the club’s policies and procedures for the service of alcoholic beverages to members and guests.

• Performs other duties assigned.

Banquet Events

Job Knowledge, Core Competencies and Expectations

• Knowledge of all order on arrival menu items, preparation methods, ingredients, garnishes and wine list.

• Ability to time the service of each course.

• Knowledge of and ability to perform required role during emergency situations.

Job Summary (Essential Functions)

Set up and clean banquet rooms and serve banquets.

Job Tasks/Duties

• Performs related banquet set-up tasks.

• Provides immediate attention to all members and guests upon seating them.

• Takes beverage orders and serves food in specified station.

• Pours and refills wine, coffee, water and other beverages served with and after the meal.

• Clears soiled dishes as needed.

• Cleans all assigned work areas in kitchen and banquet areas.

• Advises supervisor of any member or guest complaints as soon as they occur.

• Assists in closing functions such as removing linen, bussing glasses, dishes, silverware, etc., and re-setting the room for next function.

• Attends staff meetings including pre-service (line-up) sessions.

• Consistently follows all food safety-related requirements.

• Completes other appropriate assignments made by the Banquet Manager.

• Performs other duties as assigned.

Availability Requirements: Week & Weekend Nights

Physical Demands and Work Environment

• Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach.

• Push, pull or lift up to 50 pounds.

• Continuous repetitive motions.

• Work in hot, humid and noisy environment.