Credit Services Specialist in United States at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Credit Services Specialist based in the United States.

This role serves as a key customer-facing credit support function, responsible for managing lien waiver processing, payment verification, and account-related inquiries for a nationwide client base. You will act as a critical liaison between customers, credit teams, and internal departments to ensure accurate, timely, and compliant resolution of credit documentation and service requests. The position requires strong attention to detail and the ability to manage high volumes of communication in a fast-paced environment. You will work across multiple platforms to validate financial and project-related data, ensuring accuracy in lien waiver execution and account records. This role is highly customer-focused, requiring strong problem-solving skills and consistent responsiveness. It is well suited for individuals who enjoy structured credit operations combined with client interaction and service excellence.

• Review and process lien waiver requests and sworn statements to ensure accuracy, completeness, and compliance with internal and state-specific regulations.
• Validate supporting documentation such as invoices, proof of payment, and job-related data to ensure consistency and accuracy.
• Utilize systems and platforms (e.g., Billtrust, Trilogy, and digital notary tools) to verify payments, access account data, and execute waiver processes.
• Communicate with customers, sales teams, and internal credit departments to resolve waiver-related inquiries and issues.
• Manage high volumes of inbound emails and phone calls while maintaining service quality and responsiveness.
• Investigate and troubleshoot account discrepancies, providing timely and effective resolutions.
• Ensure adherence to credit policies, risk guidelines, and customer service standards across all interactions.

• 1–3 years of experience in credit, collections, accounts receivable, or related financial/customer service roles.
• Strong communication skills, both written and verbal, with the ability to interact professionally with customers and internal teams.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access).
• Strong data entry skills with a high level of accuracy and attention to detail.
• Basic math skills and ability to interpret financial and account-related data.
• Ability to prioritize workload, manage multiple tasks, and perform effectively in a fast-paced environment.
• Strong critical thinking and problem-solving abilities with a proactive approach to customer needs.
• Familiarity with construction lien waivers is a plus.
• Highly organized with strong interpersonal skills and adaptability to changing priorities.

• Competitive hourly pay range: $19.62 – $27.45 depending on experience and location.
• Eligibility for bonus or incentive compensation plans.
• Comprehensive benefits package including medical, dental, vision, and life insurance coverage.
• 401(k) retirement plan with company match.
• Paid time off, parental leave, and mental health support programs.
• Additional benefits including family-building support, gender-affirming care, and employee discounts.
• Flexible remote work arrangement with opportunities for work-life balance.
• Inclusive workplace culture focused on well-being, community involvement, and professional growth.