3330 - MSH PATIENT RELATIONS ADVOCATE in Chicago, Illinois at Sinai Chicago

Position Purpose: To improve the quality of patient care, patient safety, and the patient experience, patient feedback particularly complaints and grievances provide valuable insight into safety-related problems. As a frontline caregiver, the Patient Relations Advocate serves as a liaison or bridge to address patient complaints/grievances through a prompt investigation process that requires timely documentation as mandated by law, regulations, and accreditation (The Joint Commission) standards. This position also proactively focuses on developing and improving caregivers’ knowledge and understanding of patient rights and responsibilities, regulatory requirements associated with such and patient experience best practices. The role of advocate is crucial in driving organizational changes that enhance patient-centered care, thereby contributing to better patient outcomes and trust in Sinai Health System. General Job Description: Serve as an on-site liaison between patients/families/visitors and interdisciplinary team caregivers, who proactively seeks to improve the patient experience and reactively addresses unfavorable feedback with the goal of service recovery.