Order to Cash Operations Associate-Voice in India at Jobgether
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Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Order to Cash Operations Associate-Voice based in Canada.
This role sits within a dynamic finance operations environment focused on managing end-to-end Order to Cash processes, with an emphasis on collections and dispute resolution. You will play a key part in ensuring timely revenue realization by handling customer billing queries, payment discrepancies, and reconciliation activities. The position involves close interaction with global customers and internal teams to resolve invoicing issues efficiently. You will be responsible for analyzing financial data, identifying root causes of disputes, and ensuring accurate transaction processing. Working in a structured, SLA-driven environment, you will contribute directly to improving cash flow and customer satisfaction. This is a fast-paced, collaborative role that requires strong analytical thinking and communication skills.
- Manage end-to-end Order to Cash activities including collections, dispute resolution, billing issues, and payment follow-ups in a structured operational environment.
- Investigate and resolve customer billing inquiries, non-payment cases, and discrepancies by validating data across financial and billing systems.
- Perform cash reconciliation activities, monitor aged debt reports, support dunning processes, and assist in bad debt provisioning.
- Review contracts, service agreements, and transaction records to identify and correct billing inconsistencies.
- Prepare and process credit notes or refund packages in line with approval guidelines and ensure accurate documentation of all collection activities.
- Escalate complex cases appropriately while ensuring compliance with internal controls, SLAs, and regulatory requirements.
- Bachelor’s degree in any discipline (preferably Business, Finance, or Economics).
- 1 to 3 years of experience in finance operations, billing, collections, dispute management, or customer service roles.
- Strong verbal and written communication skills in English (minimum B2 level); additional language skills are a plus.
- Good analytical and problem-solving abilities with strong attention to detail and ability to identify root causes.
- Proficiency in MS Office and ability to work with operational and billing systems/tools.
- Strong time management, negotiation, and customer-handling skills in a high-volume, SLA-driven environment.
- Ability to work rotational shifts in a 24x5 global support model, including work-from-home flexibility.
- Competitive compensation package aligned with experience and market standards.
- Flexible work-from-home arrangements within a global operating model.
- Exposure to international clients and large-scale finance operations processes.
- Career development opportunities in finance operations and Order to Cash specialization.
- Structured training and upskilling opportunities in tools, processes, and analytics.
- Inclusive, collaborative work culture with strong emphasis on learning and growth.