Site Office Manager in Hillsborough, New Jersey at Princeton Orthopaedic Associates

Job Title: Site Office Manager

Work Type: Full-Time | Exempt

Location(s): Hillsborough, NJ | On-Site

Practice Introduction:

Princeton Orthopaedic Associates (POA), a division of OrthoNJ, is a Community of Extraordinary Care professionals serving Central New Jersey since 1974. With 29 physicians, including 19 Orthopaedic surgeons, across 7 office locations, urgent care centers, and surgical center, POA operates as an outcome-focused orthopaedic practice that combines extraordinary talent, advanced techniques, and cutting-edge tools with compassionate service. As part of New Jersey's largest independent orthopaedic group practice, POA physicians work collaboratively to provide personalized, patient-centered care while maintaining the values and autonomy of the private practice model.

Princeton Orthopaedic Associates is built on a foundation of compassion, patient focus, quality, collaboration, honesty, and excellence. We are a community where every team member—regardless of role—is expected to embody these values in their daily work, hold themselves and colleagues accountable to high standards, and speak up when behavior falls short of our expectations. We foster a culture of continuous improvement where feedback is welcomed, mistakes become learning opportunities, and successes are celebrated together. As a member of our team, you'll be expected to contribute ideas, mentor new colleagues, and actively participate in creating an environment where both patients and staff thrive.

Princeton Orthopaedic Associates, a division of OrthoNJ, a leading practice in musculoskeletal care with multiple locations, seeks a dedicated and highly organized Site Office Manager for our Hillsborough office location. This role is pivotal in fostering an efficient, collaborative, and positive work environment. The ideal candidate will possess strong leadership skills and a background in administrative management. The ideal candidate will partner closely with the Operations Team to fortify our team, driving operational excellence and contributing to our practice's growth. The Site Office Manager will ensure that all operations run smoothly, efficiently, and in alignment with company goals.

Key Responsibilities:

• Be the primary liaison for the Practice Administrator and Physician Owner, ensuring streamlined communication and operations
• Lead the onboarding and continuous training of staff, emphasizing performance excellence and professional development
• Administer corporate policies and procedures

Duties:

• Manage patient complaints and review quality assurance information relating to the practice and patient care issues
• Oversees the daily workflow activities of the office, including staff performance
• Responsible for ensuring high-quality patient service is provided
• Oversees staff members, including staff coverage and time-off (Escalates employee relations and staff concerns to Manager/HR as needed)
• Provides support when needed to assist staff with assigned administrative duties such as answering phones and preparing documents (Front Desk, Medical Assistants, PT Aide Support)
• Ensures the office and all staff are complying with government regulations including HIPAA and OSHA
• Maintains inventory of office, medical, and PT supplies; orders new supplies as needed
• Facilitates maintenance of office equipment including cleaning, maintenance, and repairs (Escalates major maintenance requests and issues as necessary)
• Assists with scheduling staff and ensuring proper staff coverage as needed
• Oversee billing corrections process and delegate corrections to appropriate staff members as necessary in conjunction with the billing office
• Performs other related duties as assigned

Required Skills/Abilities:

• Knowledge of medical office best practices, including familiarity with HIPAA, OSHA, FMLA, and related regulations
• Extensive knowledge of office management procedures
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Proficient with Microsoft Office Suite or related software
• Working knowledge of medical EMR systems (SRS) is a plus

Experience / Qualifications:

• At least three years of administrative and clerical experience in the medical field required
• 3-5 years of direct supervisory experience required
• 4-year or associate’s degree preferred

If you are an organized individual with a passion for management and a commitment to excellence, we invite you to apply for the Site Office Manager position today!

Compensation & Benefits:

OrthoNJ, LLC is required by New Jersey law to disclose the compensation range for this position. The hiring range for this role is $60,000-$70,000 annually. Compensation is determined based on several factors, including but not limited to the candidate’s qualifications, relevant experience, and geographic location. Certain roles may also be eligible for additional compensation, such as bonuses or incentive pay, as well as benefits. Eligible full-time employees are offered a comprehensive benefits package, which may include paid time off, medical, dental, vision, and a retirement plan.

Full-Time Benefits Summary:

• Medical Insurance
• Dental, Vision, Life Insurance (Voluntary Options)
• Paid Time Off, Paid Holiday Time
• Flexible Spending Accounts
• 401k

EEO Disclosure:

POA, as a member organization of OrthoNJ, is strongly committed to creating and preserving equal opportunity for all employees and applicants. We make all employment decisions – including recruitment, hiring, compensation, training, promotion, transfer, discipline, dismissal from employment, and other personnel matters – without regard to actual or perceived race, color, ancestry, religion, sex, national origin, age, disability, protected veteran status, marital status, sexual orientation, genetic information, citizenship, gender identity and expression, parental status, or other legally protected characteristics or conduct.