Patient Access Coordinator in Las Vegas, Nevada at Nevada Behavioral Health / NovumHealth

Our Mission
To create an organization that sets the standard of excellence in the compassionate treatment of behavioral health and addiction disorders.

Who are we?
Since 2015, Nevada Behavioral Health Systems (NBH) has been providing mental health and substance abuse services to residents across Nevada. By collaborating with a diverse network of experienced behavioral healthcare providers, we have built a community-based care system that offers members personalized options tailored to their individual needs. In 2023, we rebranded as NovumHealth with the expansion of our services in Arizona, California, and Utah.

Position: Patient Access Coordinator
Schedule: Wednesday, 10:00 AM–8:00 PM, and Thursday–Saturday, 2:00 PM–12:30 AM.
Location: Las Vegas, Nevada – Onsite (This role is not eligible for Remote or Hybrid)
Starting Salary Range: $22 per hour
The starting salary range for this role is a reasonable estimate, with a goal to pay a competitive market salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education and certification, skills, and internal pay equity.

What’s the role?
As a Patient Access Coordinator at NovumHealth, your primary purpose is to ensure efficient and smooth patient access to healthcare services. You will play a crucial role in coordinating patient registrations, verifying insurance information, and facilitating the scheduling of appointments. Your focus will be on delivering exceptional customer service and ensuring a positive experience for patients from their initial contact with the organization.

What you’ll do:
•Greet and assist patients and their families in a friendly and professional manner, ensuring a positive first impression.
•Collect and verify patient demographic information, insurance details, and other necessary data for accurate registration.
•Coordinate patient appointments, including scheduling, rescheduling, and cancellations, while maintaining appointment calendars.
•Verify insurance coverage and eligibility, obtaining necessary authorizations and referrals as required.
•Communicate with patients, physicians, and other healthcare professionals to obtain and provide necessary information.
•Answer phone calls and inquiries, addressing questions, concerns, and requests from patients and their families.
•Provide guidance and assistance to patients in completing necessary forms and paperwork.
•Collaborate with the billing department to ensure accurate and timely processing of patient charges and payments.
•Maintain confidentiality of patient information and adhere to HIPAA regulations.
•Continuously update and maintain patient records and databases.
•Additional Duties as assigned.

What you’ll bring:
•Excellent customer service skills with a friendly and professional demeanor.
•Strong organizational skills and attention to detail to handle patient registrations and appointments accurately.
•Knowledge of insurance plans, authorizations, and referral processes.
•Proficient in using computer systems and electronic health record (EHR) software.
•Effective verbal and written communication skills to interact with patients, healthcare professionals, and insurance providers.
•Ability to multitask and prioritize tasks in a fast-paced environment.
•Problem-solving skills to resolve patient inquiries and issues.
•Understanding of medical terminology and basic healthcare procedures.
•Ability to work well in a team and collaborate with colleagues across departments.
•Maintaining professionalism and confidentiality when handling sensitive patient information.

What you’ll need to start:
•Minimum of 2 years of experience in a healthcare setting, preferably in patient access or similar role.
•High school diploma or equivalent (Associate's or Bachelor's degree in healthcare administration or related field is a plus).
•Must pass drug screening and background check in order to start employment with Novum Health.

What will make you stand out:
•Associate’s or Bachelor’s degree in healthcare administration or related field is a plus.

What do we offer?
•Competitive Salary
•Generous vacation policy, paid holidays, and paid sick time
•Medical Insurance, Dental Insurance, and Vision Insurance (Employee-paid)
•Optional supplemental Insurance Coverage
•Company paid access to Employee Assistance Programs (EAP)
•401k Retirement Savings Plan
•Free Financial coaching and access to Credit Lines and Personal Loans through FinFit
•Preferred Auto, Home and Renter’s insurance through Allstate
•Employee Discounts through Corestream
•…and so much more!
Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location

Additional information:
•At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location on a full-time basis without the need for current or future visa sponsorship.
•We are an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.