Supervisor, OSM in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Supervisor, OSM in the United States.

This role is a key operational leadership position within a specialized healthcare revenue cycle environment, focused on ensuring the efficient resolution of complex medical claims and client issues. You will supervise a team responsible for revenue services, guiding daily priorities, escalation management, and workflow execution across multiple accounts. The position blends hands-on operational support with people leadership, requiring you to actively engage in claim resolution while mentoring and developing team members. You will serve as a central escalation point for clients, helping remove barriers that impact reimbursement and claims processing outcomes. Working in a fast-paced, detail-driven environment, you will collaborate across internal teams including analytics, data quality, and document management. This is a highly impactful role where leadership, problem-solving, and client partnership directly influence financial outcomes and service quality.

In this role, you will oversee daily operations of revenue services teams while ensuring accurate claims processing, effective client communication, and timely resolution of escalated issues. You will play a central role in both team leadership and operational execution within the revenue cycle process.

• Supervise and support daily activities of assigned Revenue Services teams, ensuring performance and workflow alignment
• Serve as the primary escalation point for complex client and claim-related issues, driving resolution and removing operational barriers
• Coordinate with managers to prioritize daily workloads and ensure efficient task distribution across teams
• Analyze and evaluate claim payments using proprietary systems to ensure compliance with applicable reimbursement standards and contracts
• Research and obtain necessary documentation such as medical records, invoices, and supporting claim materials for submission and appeals
• Manage client communications related to claims status, billing inquiries, system access, and document requests
• Create, maintain, and review client-facing reports and operational documentation
• Facilitate internal and external meetings focused on issue resolution, process improvement, and performance alignment
• Conduct follow-ups with insurance providers to ensure timely and accurate reimbursement outcomes
• Support billing, appeals, and claims packet preparation using internal tools and systems
• Collaborate with data, analytics, and document management teams to resolve operational issues and improve processes
• Perform quality control reviews to ensure accuracy and compliance in claims handling and account management
• Train, mentor, and support team members, including onboarding and ongoing development
• Participate in hiring, performance management, and employee development processes
• Ensure strict confidentiality and proper handling of protected health information (PHI)
• Support operational initiatives and contribute to continuous process improvement

This role requires strong experience in healthcare billing or revenue cycle operations, combined with leadership capability, client-facing communication skills, and the ability to manage complex operational workflows.

• High school diploma or GED required; Associate’s or Bachelor’s degree preferred
• 5+ years of experience in healthcare billing, collections, or revenue cycle operations
• 5+ years of client-facing or customer service experience
• 1–2 years of supervisory or team lead experience required
• Experience with workers’ compensation billing and collections preferred
• Strong understanding of insurance claims processing and payer/provider workflows
• Proficiency with Microsoft Office tools (Word, Excel, Outlook) and general business systems
• Strong analytical and problem-solving skills with attention to detail
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment
• Strong interpersonal skills with the ability to mentor, coach, and support team members
• Customer-focused mindset with a service-oriented and solution-driven approach
• Ability to work independently while collaborating across multiple internal teams
• High level of professionalism in handling sensitive and confidential information (PHI)

• Competitive compensation package aligned with experience
• Opportunity to lead and develop a growing revenue services team
• Work within a mission-driven organization focused on healthcare financial outcomes
• Exposure to advanced claims processing tools and proprietary revenue cycle systems
• Collaborative environment with cross-functional teams (analytics, data, operations)
• Career development and leadership growth opportunities
• Strong emphasis on training, mentoring, and internal advancement
• Supportive workplace culture focused on professional development and teamwork
• Equal opportunity workplace committed to inclusion and fairness