Host/Hostess in Cleveland, Ohio at Sora

Job Overview
We are seeking a friendly and organized Host/Host to join our dynamic team. The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome and exceptional service from the moment they arrive. This role requires excellent communication skills, a strong sense of hospitality, and the ability to manage guest relations effectively in a fast-paced environment.

Experience

• Previous experience in customer service and/or hospitality is required.
• Strong phone etiquette and communication skills are essential.
• Familiarity with guest services in a restaurant or hotel setting is a plus.
• Ability to work well under pressure while maintaining a positive attitude.
• Experience with POS systems is advantageous but not required; training will be provided.

Pay Frequency:

• Weekly

Working days:

• Monday
• Tuesday
• Wednesday
• Thursday
• Friday
• Saturday
• Sunday

Typical Shift Times:

• 10AM-6PM
• 2PM-12AM
• 6PM-3AM

Additional Compensation:

• Store Discounts on and off the clock
• Discounted in demand parking in the Flats
• A shift meal
• A shift beverage
• Half off friends and family night for staff and their loved ones

Benefits

• Flexible Schedule
• First call on tickets for high in demand Lago Custom Events event tickets
• Room for growth and advancement
• Staff incentives and recognition for going above and beyond
• Close knit, family-like work enviroment

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• Open to applicants who do not have a high school diploma/GED
• Open to applicants who do not have a college diploma

Join us in creating memorable dining experiences for our guests!

Job Type: Part-time

Education:

• High school or equivalent (Required)

Experience:

• Host/hostess: 1 year (Required)

Duties

• Greet guests upon arrival with a warm and welcoming demeanor.
• Manage reservations and seating arrangements efficiently using POS systems.
• Assist guests with inquiries and provide information about menu items and specials.
• Maintain a clean and organized front-of-house area.
• Communicate effectively with kitchen staff to ensure timely service.
• Handle guest complaints or concerns with professionalism and empathy.
• Collaborate with team members to ensure smooth operations during busy periods.
• Uphold high standards of customer service and hospitality at all times.