Copy of General Manager in Chicago, Illinois at JETSET Pilates VERTEX

JETSET Pilates is seeking a dynamic and results-driven General Manager to lead all aspects of studio performance, team development, membership growth, and client experience. This is a highly visible leadership role responsible for driving revenue, building community, and ensuring operational excellence across the business.

The General Manager is both a business leader and brand ambassador who embodies the JETSET Pilates culture and values. They are committed to developing their team, fostering a positive studio environment, and delivering an exceptional experience for clients and staff alike.

As a key leader within the organization, the General Manager is expected to complete the JETSET Pilates Instructor Training Program and teach an average of 8 classes per week. In addition, they are expected to maintain a strong in-studio presence by being on-site during a minimum of 20 classes per week to support team development, client engagement, and operational success.

Duties and Responsibilities:

Studio Operations

• Oversee all day-to-day studio operations and ensure execution of company standards, policies, and procedures.
• Deliver an exceptional and consistent client experience that reflects the JETSET Pilates brand.
• Create, monitor, and maintain class schedules and staffing schedules to support business needs.
• Ensure all client inquiries, issues, and concerns receive a positive and timely resolution.
• Maintain inventory levels for retail, beverages, and studio supplies.
• Ensure the studio environment remains clean, organized, and operating at the highest standards.

Sales & Business Performance

• Own studio revenue goals, membership growth, retention, and overall business performance.
• Analyze key performance indicators, including sales, utilization, retention, payroll, and expenses.
• Develop and execute strategies to improve studio performance and achieve growth targets.
• Drive lead generation, membership sales, and client retention efforts.
• Partner with leadership to implement company-wide initiatives and growth strategies.

Team Leadership & Development

• Recruit, coach, develop, and retain a high-performing team of instructors, Studio Leads, and support staff.
• Foster a positive, accountable, and performance-driven culture.
• Provide ongoing feedback, training, and professional development opportunities.
• Lead team meetings, training sessions, and social events to strengthen engagement and team culture.
• Serve as a role model for professionalism, leadership, and the JETSET Pilates experience.

Community & Marketing

• Develop and execute local marketing initiatives to drive client acquisition and brand awareness.
• Build and maintain relationships within the local health, fitness, and wellness communities.
• Establish partnerships with local businesses, influencers, and corporate organizations.
• Represent JETSET Pilates at community events, networking opportunities, and studio activations.
• Support and execute studio events that drive engagement and membership growth.

Instruction & Client Experience

• Successfully complete the JETSET Pilates Instructor Training Program.
• Teach an average of 8 classes per week while maintaining exceptional instructional quality.
• Create a welcoming, motivating, and inclusive environment for clients of all fitness levels.
• Support instructor development by leading through example and upholding coaching standards.

• 3+ years of leadership experience in boutique fitness, hospitality, retail, or a related customer-focused industry.
• Proven success driving sales, membership growth, and business performance.
• Strong leadership skills with experience developing and managing teams.
• Excellent communication, organizational, and problem-solving abilities.
• Comfortable analyzing business metrics and using data to drive decisions.
• Ability to multitask and thrive in a fast-paced environment.
• Passion for health, fitness, wellness, and community building.
• Flexible availability, including early mornings, evenings, weekends, and holidays as needed.

What Makes a Successful General Manager

• Inspiring leader who motivates and develops high-performing teams.
• Results-oriented with a strong business and sales mindset.
• Hands-on operator who leads by example and takes ownership of outcomes.
• Exceptional relationship builder with both clients and team members.
• Highly organized, adaptable, and solution-focused.
• Passionate about fitness, wellness, and creating an outstanding member experience.
• Dedicated to growing the JETSET Pilates brand and fostering a strong studio community.