Managed Services Engineer II in Colombo at LOOP1 LLC

About Loop1Loop1 is a global IT Operations Management (ITOM) and observability consulting firm specializing in helping organizations improve the performance, reliability, and security of their critical applications and infrastructure. With deep expertise across SolarWinds, ManageEngine, and modern observability solutions, we help clients design, deploy, and optimize IT environments that support stronger operational maturity and better business outcomes.
Our approach blends technical excellence with a client‑first mindset—delivering solutions that enhance visibility, streamline operations, and enable organizations to “Know What’s Next.”Role PurposeThe Managed Services Engineer II plays a critical role in designing, implementing, and optimizing ManageEngine-based monitoring environments for Loop1 clients. This role ensures clients achieve stable, efficient, and scalable monitoring capabilities that support stronger operational maturity. Success requires technical excellence, consultative communication, and a commitment to delivering exceptional client experiences.What You’ll Do

• Design and deploy ManageEngine monitoring solutions including Site24x7, ServiceDesk Plus, and OpManager.
• Configure dashboards, sensors, alerts, and notifications to meet client requirements.
• Troubleshoot and resolve monitoring‑related issues to ensure system performance and reliability.
• Collaborate with clients to understand infrastructure, monitoring goals, and operational challenges.
• Provide best‑practice guidance and optimization recommendations.
• Maintain accurate documentation for configurations, environments, and processes.
• Track ManageEngine product updates and industry trends to support continuous improvement.
• Support current‑state and target‑state monitoring architecture development.
• Conduct ongoing audits to ensure deployed solutions align with design standards.
• Partner with global engineering teams to guide architecture decisions and solution delivery.

Required Qualifications

• Proven experience working with ManageEngine products.
• Strong understanding of networking fundamentals (TCP/IP, SNMP, Traps/Syslog, WMI).
• Experience with Windows and Linux server environments.
• Familiarity with routing, switching, and firewalls.
• Minimum 3 years of server and network administration experience.
• Strong understanding of enterprise application hosting on Windows Server.
• Excellent analytical and problem‑solving skills.
• Strong communication skills and ability to collaborate with clients.
• Ability to work independently in a remote or hybrid environment.
• High attention to detail, organizational skills, and ability to manage multiple priorities.

Preferred Qualifications

• ManageEngine certifications or equivalent experience.
• Experience with SolarWinds, Zabbix, PRTG, or similar monitoring tools.
• Scripting experience (PowerShell, Python).
• Knowledge of virtualization platforms or cloud environments.
• Client-facing engineering or consulting experience.
• Familiarity with Cisco IOS; CCNA certification a plus.
• SQL administration or T‑SQL experience.
• Experience with ServiceNow, Jira, Jenkins, GitHub, or other DevOps tools.
• Ability to participate in on‑call rotations.

What We Offer(Benefits may vary by region)

• Hybrid or remote work options
• Competitive salary
• Holiday pay
• Employee referral bonuses
• Career development pathways
• Work‑from‑home office stipend

Equal Employment OpportunityLoop1 is committed to fostering a diverse and inclusive workplace. All qualified individuals are encouraged to apply, and we provide equal employment opportunities without discrimination.