Assistant Property Manager in Chicago, Illinois at East Lake Management
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Job Description
Assistant Property Manager
We are seeking a motivated and organized Assistant Property Manager to support the daily operations of a residential/commercial property. The ideal candidate will have strong communication skills, attention to detail, and the ability to manage leasing, tenant relations, rent collection, maintenance coordination, and unit turnovers in a fast-paced environment. This position requires a professional, customer-service-oriented individual who can work independently while supporting overall property operations and resident satisfaction.
Key Responsibilities
Rent Collection & Delinquency Management
- Responsible for collecting monthly rent payments and monitoring tenant balances both for residential and commercial tenants
- Follow up on delinquent accounts through calls, emails, and notices
Leasing & Occupancy
- Assist with marketing available units and scheduling property tours
- Respond to lease inquires and manage lead flow with prospective tenants
- Process rental applications, background screenings, and lease paperwork
- Coordinate unit turnovers between move-outs and new move-ins, including inspections, damage assessments, and scheduling necessary repairs or vendor services
- Ensure vacant units are cleaned, maintained, and fully rent-ready in accordance with company standards prior to occupancy
Maintenance Coordination
- Monitor and track work orders from submission through completion while maintaining quality control standards
- Coordinate maintenance requests and schedule vendors or maintenance staff to ensure timely service completion
- Assist with preventative maintenance programs, routine inspections, and overall property upkeep
- Identify and report building, safety, and operational issues while helping ensure prompt resolution
Tenant Relations & Customer Service
- Deliver an elevated resident experience through exceptional customer service, professionalism, and responsiveness
- Address resident concerns with discretion, urgency, and effective problem-solving
Property Operations & Administration
- Maintain organized tenant files, lease documentation, property records, and ensure compliance with company policies and fair housing regulations
- Assist with invoice processing, vendor communication, budgeting support, and other day-to-day administrative operations
- Prepare and track reports related to occupancy, delinquency, leasing activity, maintenance, and overall property performance
- Manage the daily operations of a high-rise residential community, ensuring the property is maintained to the highest standards
- Conduct routine property inspections to ensure company standards, curb appeal, cleanliness, and operational excellence are consistently maintained
Position Expectations
- Demonstrate professionalism, discretion, and a hospitality mindset at all times
- Maintain consistent attendance, punctuality, and responsiveness
- Exhibit polished written and verbal communication skills with residents, ownership, staff, and vendors
- Maintain professional business attire and executive presence
- Ability to prioritize multiple responsibilities independently in a fast-paced environment
- Flexibility to respond to after-hours emergencies when required
- Reliable transportation and ability to travel locally as needed
Qualifications
- 3–5 years of residential, condominium, or high-rise property management experience required
- Proven experience in hospitality, resident relations, and team leadership
- Strong administrative and customer service background
- Proficiency in Microsoft Office Suite, including Word and Excel
- Experience with property management software platforms (YARDI) preferred
- Exceptional organizational, communication, and problem-solving abilities
Preferred Candidate Profile
The ideal candidate is proactive and detail-oriented that thrives in a residential environment and understands the importance of customer service, operational excellence, and resident satisfaction. They possess the professionalism, emotional intelligence, and leadership capabilities necessary to successfully assist in the management a high-end residential community while maintaining the highest standards of service and presentation.