Platform Success Manager in United States at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Platform Success Manager based in United States.

This role sits at the intersection of customer success, platform adoption, and product feedback within a fast-scaling enterprise technology environment. You will be responsible for ensuring customers successfully onboard, adopt, and continuously extract value from a modern IT lifecycle management platform. The position blends hands-on customer engagement with process design, analytics, and cross-functional collaboration. You will work closely with both end users and product teams to translate real customer needs into actionable improvements and scalable best practices. A key part of the role involves driving long-term engagement, not just initial onboarding, ensuring sustained platform value across client organizations. You will operate in a highly collaborative environment where communication, structure, and customer empathy are essential. This is a high-impact role shaping how customers experience and grow with the platform over time.

You will own the customer lifecycle from onboarding through long-term adoption, ensuring users successfully integrate and continuously engage with the platform while driving measurable value.

• Lead end-to-end customer onboarding, ensuring a smooth and structured implementation experience for new clients.
• Develop onboarding materials, training programs, and enablement resources to support platform adoption.
• Proactively engage customers through regular check-ins and business reviews to assess satisfaction and identify growth opportunities.
• Monitor user engagement and platform usage metrics, translating data into actionable insights for internal teams.
• Collect and analyze customer feedback, partnering with product teams to prioritize enhancements and improvements.
• Define, document, and optimize customer success processes to support scalability and consistency.
• Deliver ongoing training, support, and troubleshooting to maximize customer adoption and platform value.
• Collaborate cross-functionally with product, engineering, and internal stakeholders to improve the overall customer experience.

This role requires strong customer-facing experience, analytical thinking, and the ability to translate platform capabilities into meaningful customer outcomes.

• Proven experience in customer success, onboarding, account management, or platform support roles.
• Strong ability to build relationships with both technical and non-technical stakeholders.
• Experience designing and improving processes for customer onboarding and engagement.
• Strong analytical skills with the ability to interpret user engagement and product usage metrics.
• Excellent communication skills with a clear, empathetic, and structured approach.
• Ability to manage multiple customers and priorities in a fast-paced environment.
• Comfort working with technical platforms and explaining them to diverse audiences.
• Strong problem-solving mindset with a focus on continuous improvement and customer outcomes.
• Self-directed and organized, with the ability to create scalable success frameworks.
• Bachelor’s degree or equivalent professional experience preferred.

• Competitive compensation package with base salary and performance-based OTE ($110,000–$120,000)
• Comprehensive medical, dental, and vision insurance
• 401(k) retirement savings plan
• Paid time off and company holidays
• Paid parental and caregiver leave
• Access to continuous learning, training, and certification support
• Opportunity to work with modern enterprise IT platform technology
• Strong focus on professional development and cross-functional growth
• Inclusive culture with employee resource groups and engagement initiatives
• Flexible, collaborative work environment supporting work-life balance