Program Adoption Manager in United States at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Program Adoption Manager based in United States.

This role is central to ensuring successful onboarding and adoption of a modern veterinary SaaS platform used by clinics and pet care providers. You will guide customers through the full implementation journey, from kickoff through launch, ensuring systems are properly configured, integrations are functioning, and users are fully trained and confident. The position blends customer success, technical implementation, and cross-functional coordination in a fast-moving product environment. You will act as the primary point of contact for clinics during onboarding while partnering closely with internal product, engineering, and account teams. Success in this role requires strong operational execution, technical curiosity, and the ability to translate complex systems into simple, actionable workflows for end users. You will also play a key role in improving and scaling onboarding processes across multiple product journeys.

• Lead end-to-end implementation for veterinary clinic customers, guiding them from kickoff through launch, adoption, and transition to long-term customer success teams.
• Configure customer environments including tenant setup, user permissions, workflows, and PIMS integrations, ensuring accurate system functionality.
• Coordinate cross-functional stakeholders across product, engineering, customer success, and account management to resolve technical dependencies and implementation blockers.
• Manage project timelines, milestones, launch readiness plans, training sessions, and risk tracking to ensure successful implementations.
• Deliver onboarding sessions and training programs for clinic staff while developing supporting documentation and educational resources.
• Serve as the primary customer contact during onboarding, building trust and ensuring a smooth implementation experience.
• Collaborate with strategic account teams to support adoption strategies for key accounts and partner programs.
• Gather and synthesize customer feedback to identify recurring issues and contribute to product and process improvements.
• Help define, refine, and scale standardized onboarding frameworks, workflows, and integration processes across multiple customer journeys.

• 3+ years of experience in customer onboarding, implementation, customer success, technical support, or similar client-facing SaaS roles.
• Experience in veterinary, animal health, pharmaceutical, or related healthcare industries strongly preferred.
• Familiarity with PIMS systems such as Cornerstone, Avimark, or ezyVet and related integration challenges.
• Hands-on experience with SaaS configuration, tenant setup, user management, or software administration.
• Strong ability to troubleshoot technical issues, identify root causes, and coordinate effective solutions.
• Excellent communication and relationship-building skills with a focus on customer trust and adoption success.
• Strong organizational skills with the ability to manage multiple implementations simultaneously.
• Comfortable working with technical systems, workflows, and data-driven processes.
• Customer-first mindset with a passion for enabling successful technology adoption.
• Ability to collaborate effectively across technical and non-technical stakeholders in a fast-paced environment.

• Competitive salary ranging from $70,000 to $82,000 annually, based on experience and performance.
• Medical coverage for employees and dependents, with 80–90% employer contribution.
• Health Savings Account (HSA) with employer contribution for high-deductible plans.
• 401(k) retirement plan with up to 3.5% employer match.
• Dental and vision insurance coverage options.
• Flexible Time Off policy plus 12 paid holidays annually.
• Paid parental leave and additional family support benefits.
• Disability, life, and AD&D insurance coverage.
• Learning and development stipend to support professional growth.
• Pet-related benefits including adoption support, insurance subsidies, and pawternity leave.