Medical Customer Service Specialist (MCSS) in St. Augustine, Florida at Florida Health Care Plans, Inc.

POSITION SUMMARY:

The Medical Customer Service Specialist performs a number of duties including greeting and checking in patients/visitors, scheduling appointments, answering incoming calls, taking messages, collecting co-pays, scanning medical documentation, identifying insurance coverage, working with patient referrals, end of day closing tasks, and tasking using Electronic Health Records (E.H.R.).

QUALIFICATIONS:

Education, skills and experience:

• High school diploma or equivalent

• Previous medical office experience preferred

• Ability to demonstrate excellent customer service

• Experience with computers and the ability to learn, navigate and function in various computer applications

• Strong, clear, English telephone and oral communication skills

• Ability to multi-task successfully and efficiently

• Ability to maintain confidentiality and to comply with HIPAA guidelines

• Minimum typing speed of 30 wpm required