Digital Product Analyst in Falcon Heights, Minnesota at Blaze Credit Union

Role: As a Digital Product Analyst, you will be responsible for supporting the development and optimization of digital products and services, ensuring that they meet member needs and align with Blaze’s strategic objectives. This position works with multiple departments, management and vendor representatives to proactively and sustainably support our digital channels and members.

Major Duties and Responsibilities

Product Support:

• Own and resolve Level 2/3 support tickets from Digital Banking Member Experience.
• Serve as digital banking subject matter expert Level 2/3 cases.
• Maintain detailed documentation of product features, processes, technical specifications, and project testing progress.
• Share insights and findings with team members to ensure alignment and inform decision-making throughout the product/project lifecycle.

Product Development:

• Collaborate with cross-functional teams to assist in the development of new digital products and enhancements to existing offerings.
• Conduct research and competitive analysis to identify opportunities and member pain points, informing product decisions.
• Contribute to the creation of product roadmaps and ensure alignment with business goals and member expectations.

Data Analysis & Reporting:

• Collect, analyze, and interpret member data and digital product performance metrics to inform decision-making and product improvements.
• Provide regular reports on product performance, member usage patterns, and key performance indicators (KPIs).
• Leverage data analytics tools to assess product effectiveness and propose actionable insights for optimization.

Member Experience & Usability:

• Work closely with product team to ensure that digital products are user-friendly, accessible, and deliver a superior member experience.
• Gather member insight from different feedback channels and conduct testing to understand pain points and areas for improvement.

Project Support:

• Support product launches by providing insights into readiness, member sentiment, and potential challenges.
• Ensure the necessary data tracking mechanisms are in place to evaluate product performance post-launch.
• Maintain detailed documentation of product requirements, technical specifications, and project testing progress.
• Share insights and findings with team members to ensure alignment and inform decision-making throughout the product/project lifecycle.

Collaboration & Communication:

• Work product team, project management, technical teams, marketing, and member service to assist in smooth product launches and ongoing improvements.
• Be knowledgeable and provide guidance on product updates, features, and changes to internal teams and members effectively.

Other Duties

• Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
• Exhibit Blaze’s Core Value’s: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back
• Regular and predictable attendance
• Perform other duties as assigned to support effective department operation

Experience/Education/Certifications/Licenses

• Minimum High School degree or equivalent
• Minimum of 3–4 years of experience with digital banking applications; experience with Q2 preferred.

Demonstrated Knowledge

• Demonstrated technical software proficiency
• Strong member service skills
• Detail oriented

Ability to:

• Handle multiple priorities and tasks, organize and plan
• Problem solve with limited information/data
• Be flexible and adaptable in an ever-changing environment

Communication Skills

Ability to proactively respond to members/staff to problem solve based on guidelines; written communications are based on templates but can be modified.

Physical Requirements

Ability to sit and stand; answer calls; operate computer; interact with internal staff and public on the phone; travel to designated offices; lift up to 20 lbs.

Diversity creates a healthier atmosphere, and we encourage diverse applicant depth and breadth. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

We are committed to providing salary ranges for all open positions. Please note that the specific compensation for this role will be determined based on your experience, qualifications, location, and internal equity considerations. The starting salary range for this position is: $31.93-$39.91/hour. This range reflects the base starting salary for this position. We have other benefits associated with this position which include: low-cost medical (as low as $20 a paycheck), dental insurance, vision insurance, quarterly bonuses, generous vacation and sick time hours, paid leave options, up to 6% 401k contribution, and tuition reimbursement.