Data Analyst in Cannock, England at TELESOFT LLC DBA CALERO

The Data Analyst creates and submits AP files to the customer(s) for payment in line with SLA/KPIs and is responsible for interacting with customers and carriers relating to invoice processing to resolve any items which prevent completion. They escalate open items to Service Operations Manager to resolve with appropriate Calero finance resource.

Responsibilities:

Ensure proper, timely and accurate invoice processing for assigned group of customersExecute customer requirements for GL Coding and Cost AllocationsIdentify if past due balances are the result of missing or misapplied paymentResolve past due balance with customer(s), including confirmation of payment from the customer, bank clearance, vendor received and accurate application to accountAdhere to all required month-end processes and cut-off periodsWork with the carrier(s) to resolve identified billing disputes, manage and resolve disconnection notices Validate that all batched invoices have completed payment information (Reverse AP Feed)Where applicable, ensure batch released and completion of funding has been successfulWhere applicable, ensure that payment(s) successfully made to carrier(s) in line with Customer SLAManage and action all invoice alerts trigger within the platform and where appropriate create 'task' | 'dispute'Submit and track system-based alerts disputes on behalf of the customer(s)Link inventory information or tasks created from billing and/or provisioning details to support full and complete inventoryManagement of MACD customer filesWork closely with Service Operations Manager to ensure alignment against customer objectives and needsWhere required, raise helpdesk tickets to solve platform issues and follow to completionPerform all other duties as assigned including maintaining compliance with all company policies and proceduresCalero is committed to investing in our employees and helping them advance their careers within our company whenever possible. All leaders should be encouraging career growth discussions and support their team’s growth. Employees who apply to a job internally will be considered if they:

Meet the position’s minimum criteriaPerform their current job satisfactorily Has not been subject to disciplinary action in the past 6 monthsHave held their current position for at least 1 yearA shorter time frame will be considered only after the internal candidate has prior written approval from the VP they currently report into Employees should notify their managers when they apply for an open job opportunity. HR will confirm eligibility with their current manager prior to scheduling an interview with the hiring manager.