Account Manager - Payments in Sydney, New South Wales at Monoova Services Pty Ltd

At Monoova, we partner with some of the most innovative companies in the country, building world-class payment products that support the digital economy of tomorrow. As we scale rapidly, we’re looking for curious, driven and creative minds to join us on the journey.

As a leading Payment Service Provider (PSP), we’re powering the future of money movement with our API-first platform — integrating NPP, PayTo, PayID, Direct Debit, BPAY and cross-border transfers into one seamless solution.

Our mission? To help businesses move money smarter, faster and safer — eliminating friction and enabling real-time experiences. With the broadest set of payment rails offered by any non-bank PSP in the country, we help our clients — many of them high-growth technology companies — reach and transact with up to 10% of all Australians.

Monoova’s Values

• Integrity – We’re a company built on integrity, inside and outside of our organisation.
• Empathy – We take great care to understand the perspectives of everyone in our ecosystem.
• Innovation – Individually and as an organisation, we are innovators. Everything we do today can and will be improved tomorrow.
• Performance – We are a results-driven organisation with a commitment to technology.

The Opportunity

This is an opportunity to take ownership of an established portfolio of Monoova customers, building strong relationships and identifying opportunities to grow those partnerships over time.

The role will initially be heavily focused on account management, managing and developing assigned accounts.

You’ll work closely with customers to understand their businesses, payment flows and growth plans, identifying opportunities to introduce additional Monoova products and capabilities through cross-sell and upsell.

Whether it’s real-time payments, PayTo, Direct Debit, virtual accounts, BPAY or cross-border capabilities, you’ll become a trusted commercial partner to your customers and help them get greater value from the Monoova platform.

The Role

As an Account Manager, you’ll be responsible for managing and growing a portfolio of existing Monoova customers, strengthening relationships, increasing product adoption and identifying new revenue opportunities within your accounts.

In this role you will:

• Own and manage an assigned portfolio of existing Monoova customers.
• Build strong, trusted relationships with key stakeholders across your accounts.
• Develop a deep understanding of each customer's business, payment requirements, transaction flows and future growth plans.
• Identify cross-sell and upsell opportunities across Monoova’s broader payments ecosystem.
• Grow revenue within existing accounts through increased product adoption, payment volumes and expanded use cases.
• Conduct regular account reviews to understand customer performance, priorities and future opportunities.
• Develop account plans for key customers, identifying opportunities for retention, expansion and long-term growth.
• Partner with Product, Payments Solutions Engineering, Customer Success and Operations to solve customer challenges and deliver the right solutions.
• Support commercial discussions, pricing reviews, renewals and contract negotiations.
• Identify potential risks within accounts and proactively work with internal teams to strengthen customer retention.
• Maintain accurate account forecasts and provide visibility around portfolio performance and expansion opportunities.
• Stay across developments within Australia’s payments ecosystem, including NPP, PayTo, PayID, Direct Debit, BPAY and Cross-Border Payments.
• Over time, develop new business opportunities as the role evolves towards a broader full-cycle commercial remit.

What We're Looking For

• 3+ years’ experience in Account Management, Customer Growth, Relationship Management or commercially focused Customer Success roles.
• Proven experience managing and growing a portfolio of B2B customers.
• Demonstrated success identifying and converting cross-sell and upsell opportunities within existing accounts.
• Strong commercial acumen with an ability to understand customer needs and translate them into revenue opportunities.
• Experience working with customers across Payments, FinTech, Banking, Financial Services, SaaS or API-based technology environments.
• Strong relationship-building skills with the confidence to engage senior stakeholders and decision-makers.
• Experience managing account plans, revenue targets, renewals and customer growth strategies.
• Ability to work cross-functionally with Product, Technology, Operations and Customer Success teams.
• Excellent communication, negotiation and presentation skills.
• Previous experience within Payments, Banking, Treasury, Financial Services or FinTech is highly regarded.

Monoova Culture and Benefits

• We reward great work with short-term incentives that recognise your impact and dedication.
• We offer learning budgets, opportunities, workshops and development programs to help you thrive.
• Great flexibility with a mix of remote and in-office work.
• Extra leave benefits including Birthday Leave and Diversity Leave to celebrate cultural and personal milestones.
• 16 weeks paid parental leave for primary carers, giving you extra time with your newborn and to recover.
• Special vouchers for your Birthday and Work Anniversary — because your moments matter.
• Enjoy free snacks, drinks and other goodies on the house!