Senior Creative Account Manager in New York at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Creative Account Manager based in United States.

This role combines strategic account management, creative thinking, sales leadership, and technology to build high-value client partnerships.
You will serve as a trusted advisor to enterprise clients, understanding their business goals and turning them into impactful gifting strategies.
From concept and curation through production and delivery, you will independently lead complex programs while coordinating cross-functional teams.
The role offers significant ownership over revenue growth, margins, pipeline health, client retention, and long-term account expansion.
You will also bring expertise in promotional products, gifting trends, and digital solutions to help clients create memorable brand and employee experiences.
Success requires someone who can balance commercial objectives with creativity, operational excellence, and exceptional client service.
This is an opportunity to work with leading brands in a technology-enabled, collaborative environment with global reach.

• Serve as the primary strategic partner for assigned clients, building trusted relationships through regular communication, consultative guidance, and a strong understanding of their business objectives.
• Manage a diverse portfolio of clients, adapting priorities and engagement strategies to meet different business needs and opportunities.
• Lead complex gifting programs end-to-end, from product curation and creative development through execution, fulfillment, and delivery.
• Identify creative solutions, upsell opportunities, and strategic initiatives that increase revenue, protect margins, and strengthen long-term client relationships.
• Monitor revenue, pipeline health, account performance, and business risks, taking proactive action to protect and grow the portfolio.
• Manage client escalations with speed, empathy, and sound judgment while maintaining trust and satisfaction.
• Demonstrate strong knowledge of technology-enabled gifting solutions, including digital storefronts, preferred gifting programs, and automation capabilities.
• Collaborate closely with Sales, Creative, Operations, and other internal teams to communicate priorities, coordinate resources, and ensure seamless execution.
• Provide clear and consistent creative direction to internal creative teams for lookbooks, programming briefs, and other client-facing materials.
• Apply knowledge of promotional products, gifting trends, and consumer preferences to guide clients toward innovative, relevant, and on-brand solutions.
• Contribute to strategic planning, continuous improvement, and the development of scalable approaches that enhance client and business outcomes.

• 4+ years of experience in client-facing roles such as Account Management, Customer Success, Sales, or a related field.
• Demonstrated success owning revenue targets, growing a book of business, protecting margins, and accurately forecasting performance.
• Strong relationship-building skills, emotional intelligence, and executive presence, with confidence leading strategic conversations with senior stakeholders.
• Excellent communication skills, with the ability to communicate clearly, directly, and effectively across different audiences.
• Strong organizational and project management abilities, with proven capacity to manage multiple priorities, clients, deadlines, and deliverables in a fast-paced environment.
• Commercially minded approach with the ability to identify and convert expansion opportunities while proactively addressing retention and churn risks.
• Technology proficiency and experience working with platforms such as Salesforce, Front, Slack, and Google Workspace, combined with the curiosity and adaptability to learn new systems.
• Strong understanding of promotional products, branded merchandise, gifting, or related industries and current market trends.
• Creative and solutions-oriented mindset with strong ownership, follow-through, and commitment to continuous improvement.
• Ability to influence, collaborate with, and coach colleagues across functions.
• Comfortable working independently while maintaining strong cross-functional collaboration and accountability.

• Base salary of $80,000 per year.
• 30% incentive-based compensation, with an estimated $104,000 OTE.
• Medical, dental, and vision insurance.
• Flexible paid time off.
• Paid company holidays.
• Work-from-home stipend for new hires.
• Opportunity to work with leading brands and support thousands of personalized gifting experiences each year.
• Exposure to a technology-driven environment combining proprietary platforms, automation, fulfillment, and third-party integrations.
• Opportunity to support clients across 180+ countries and influence the full customer and recipient journey.
• Collaborative, cross-functional culture focused on high-quality, curated experiences.
• Opportunities to contribute to new technology capabilities, workflows, and innovative client solutions.
• Equal opportunity workplace committed to a fair, inclusive, and merit-based environment.