Shift Manager, Cage, Slots and Guest Services - Casino Vancouver in Coquitlam, British Columbia at Casino Vancouver

Under the general direction of the Manager, Slots & Cage & Guest Services, this position is responsible for the day-to-day activities of the Slots & Cage & Guest Services operations on a shift basis while establishing and contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports the company's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Provides input for team member performance objectives and evaluations
• Provides leadership, direction and mentoring to all department team members
• Schedules and supervises team members, edits timesheets for payroll
• Oversees team member training and assigns shift work assignments
• Monitors shift work assignments
• Resolves customer disputes; reports irregularities, disputes and suspicious activities; prepares CRS Incident Reports
• Implements all new operations initiatives as directed
• Actively participates in the recruitment and hiring process
• Maintains departmental inventories and supplies
• Liaises and communicates effectively with all appropriate operational departments
• Develops and cultivates strong working relationships with all stakeholders (guests, ownership and team members)
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Manages other initiatives as required

Education and Qualifications

• Post Secondary education or suitable combination of education and experience an asset
• Must be available to work a flexible schedule including evenings, weekends, holidays and overnight shifts
• Minimum 2 years of experience in slot or cage operations
• Minimum 3 years of leadership experience
• Serving it Right Certification
• Ability to successfully obtain a Gaming License
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• Computer literacy in MS Office
• Literacy in CARRS, TABS3 and Kronos an asset

Work Environment Considerations

Standing for long periods of time, lifting, carrying, pushing, pulling, stretching, bending, interruptions and non-traditional work hours