Personal Injury Supervisor in Greenville, South Carolina at Premier Pain Solutions PLLC

NewJob Function: Admin/Clerical/Secretarial
Premier Pain Solutions PLLC
Greenville, South Carolina, 29607, United States
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Job Description

Description:
  • Leads and supervises team of 12+ (intake staff, case managers, legal medical records specialists)
  • Assigns and balances caseloads based on team capacity and case complexity
  • Monitors work quality, accuracy, and turnaround times across the team
  • Coordinates scheduling and communication with attorneys, medical providers, and funding companies
  • Oversees collection, organization, and accuracy of medical records and legal documentation
  • Serves as escalation point for complex cases, client complaints, or staff conflicts
  • Ensures HIPAA and regulatory compliance across all case handling
  • Trains, onboards, and mentors new and existing staff
  • Conducts performance evaluations and provides ongoing feedback
  • Tracks case status and deadlines using case management software
  • Prepares and presents team performance reports to leadership
Requirements:
  • Current employee with 1-2+ years in case management, intake, or medical records
  • Solid understanding of our workflows, case management software, and client base
  • Demonstrated leadership qualities, reliability, and sound judgment in current role
  • Strong knowledge of medical terminology and legal documentation standards
  • Confident communicator who can give feedback and resolve conflict
  • Comfortable managing multiple priorities and shifting deadlines
  • Bilingual (Spanish) a plus

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Job Location

Greenville, South Carolina, 29607, United States

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