Medical Clerk III in Fort Sam Houston, Texas at Vision Technology Inc.

Position Overview:

The Medical Clerk III provides critical front-desk clinical administration and administrative support to patients and healthcare staff in a fast-paced medical environment. This position utilizes subject-matter knowledge and judgment to carry out a variety of administrative duties that vary in nature and sequence. The ideal candidate will exercise sound judgment, select appropriate methods from available guidelines, and maintain exceptional composure, tact, and courtesy under high-stress conditions.

Key Responsibilities & Duties
Clinical & Administrative Support
Front Desk Operations: Serve as the primary administrative point of contact at the clinic front desk, providing customer-focused administrative support to patients, visitors, and staff.

Health Record Management: Gather, process, organize, and file patient health records, medical histories, and discharge paperwork in compliance with facility standards.

Record Maintenance: Maintain manual and electronic financial and administrative records, compiling data and verifying statistical reports for accuracy and completeness.

Issue Resolution: Handle, adjust, and resolve patient complaints, referring unresolvable complex problems to appropriate leadership by adapting or interpreting operational guides and procedures.

Scheduling & EHR Management (MHS GENESIS)
Template & Schedule Management: Build, monitor, and assist with the creation of provider appointment templates and clinic schedules; make on-demand schedule adjustments to meet operational and mission needs.

Patient Appointments: Schedule, reschedule, and coordinate patient appointments and send appointment reminders.

Eligibility Verification: Verify patient eligibility for military/clinical care prior to and during encounter processing.

Encounter Completion: Fully complete administrative patient encounter requirements daily in MHS GENESIS or applicable Electronic Health Record (EHR) systems.

Clinical Messaging: Utilize correct medical terminology to compose and submit electronic telephonic messages in MHS GENESIS for provider and leadership action.

Pre-Appointment Coordination: Coordinate pre-appointment tasks with patients, including providing directions and instructions for utilizing systems such as the Behavioral Health Data Portal (BHDP).

Key Qualifications & Requirements
Experience: Minimum of two (2) years of relevant medical clerical/administrative experience.

EHR System Proficiency: Familiarity with MHS GENESIS or a comparable Electronic Health Record (EHR) system is strongly preferred.

Typing Speed: Qualified to type a minimum of 45 words per minute (WPM).

Medical Knowledge: Working knowledge of basic medical terminology.

Language Proficiency: Ability to read, write, and speak English fluently to communicate effectively with patients, providers, and hospital personnel.

Office Equipment: Proficient in operating basic office equipment, including photocopiers, facsimile machines, multi-line telephone systems, and voice/pager systems.

Professional Core Competencies
Composure & Demeanor: Ability to maintain a positive, helpful demeanor, displaying courtesy, tact, and professionalism—frequently under stressful conditions, high duress, and accelerated paces due to life-threatening patient situations.

Interpersonal Skills & Sensitivity: Strong interpersonal skills and social sensitivity to relate constructively to patients from diverse backgrounds, both in person and over the phone.

Organizational Skills: Exceptional time management, prioritization, multi-tasking, and general clerical skills in a dynamic clinical setting.

Problem-Solving & Initiative: Possesses sufficient initiative to complete assignments with minimal supervision, selecting appropriate methods from substantive guides, manuals, and standard operating procedures.