Branch Operations Manager in Houston, Texas, Texas at DX Electric Company

Job type: Full-time, exempt | Location: Houston, TX | Reports to: VP of Purchasing and Inventory

The Branch Operations Manager is the senior on-site leader for DX Electric's Houston branch, accountable for safety, service, operations, people and the facility. The role leads the warehouse, delivery and administrative teams, including the Warehouse Manager, to deliver accurate, on-time service, inventory accuracy and effective backorder management. The Branch Operations Manager also oversees local delivery, vendor pickups and fleet maintenance, owns resolution of service escalations, serves as the branch owner of the warehouse management system (WMS), and drives process improvements across the branch.

Responsibilities

• Serve as the senior on-site leader, accountable for safety, service, operations, people and the facility, including the landlord relationship, utilities, security, maintenance contracts and capital requests.

• Lead the warehouse, delivery and administrative teams, including the Warehouse Manager, to deliver accurate, on-time service, inventory accuracy and an effective cycle-count program.

• Plan and manage local delivery and vendor pickups, including route planning and optimization, and own maintenance and repair of the vehicle fleet.

• Manage backorders within the warehouse and order-fulfillment process: receive and put away backordered stock promptly, allocate and release orders as stock arrives, and flag open or at-risk backorders to purchasing and inside sales.

• Own resolution of service escalations, including late shipments, damages and mis-ships, ensure returns and RMAs are received, inspected and closed out promptly, and correct root causes.

• Serve as the branch owner of the warehouse management system (WMS), driving transaction discipline, data accuracy and process improvements.

• Hire, train, schedule and evaluate direct reports, including the Warehouse Manager, in cooperation with Human Resources.

• Maintain branch safety programs and facility code compliance, including OSHA and fire marshal requirements, and report accidents promptly.

Qualifications

• Bachelor's degree in business or a related field preferred, or equivalent on-the-job experience.

• 5+ years in operations management, including warehouse, logistics or distribution, preferably in electrical, wire and cable, or OEM component distribution.

• Leadership skills and the ability to plan and schedule the work of others.

• Clear written and verbal communication, and strong vendor and carrier relationship skills.

• Proficiency in Microsoft Office, especially Excel, and a distribution ERP; Infor CloudSuite Distribution (CSD) a plus.

• Hands-on experience with a warehouse management system (WMS), including RF scanning, bin locations, cycle counts, and receiving and shipping transactions.

• Working knowledge of DOT, OSHA and forklift safety requirements.

Physical Requirements

Ability to sit, stand and walk for prolonged periods, and to use a computer and telephone for extended periods. Ability to bend, climb, push, pull and work in tight spaces, including occasional use of stairs, ladders and step stools. Ability to lift and carry materials that frequently weigh up to 40 lbs and occasionally more. Valid driver's license and safe driving record required. Must work safely and stay alert in an active warehouse with forklift and dock traffic.

DX Electric Company, LLC is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other characteristic protected by law.