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What is the role of a Director of Commercial Transformation at Shorr Packaging Corp.?

The Director of Commercial Transformation position at Shorr Packaging Corp. is a Full-Time opportunity in the relevant field.

Where is this Director of Commercial Transformation job located?

Aurora, Illinois, United States

What industry does this Director of Commercial Transformation position belong to?

This role spans multiple industries.

What is the expected salary for this Director of Commercial Transformation job?

Compensation will be discussed during the hiring process.

Director of Commercial Transformation job near me in Aurora, Illinois at Shorr Packaging Corp.

The Director of Commercial Transformation is a high-impact commercial leader responsible for architecting and scaling the infrastructure that powers Shorr’s revenue engine. This role is accountable for driving sales productivity, accelerating profitable growth, and delivering a differentiated, high-value customer experience at scale.

Partnering closely with Sales Leadership, Customer Support, Operations, Marketing, IT, Finance, and HR, this role ensures the organization is equipped to win—by simplifying and strengthening customer-facing processes, increasing speed to market, and enabling sharper, data-driven commercial decisions that directly impact revenue and margin performance.

This position is built for a results-driven operator who thrives at the intersection of strategy and execution - someone who can translate business priorities into disciplined operating models that unlock growth. The Director will lead initiatives that remove friction from the sales process, improve conversion and retention, increase account profitability, and create consistent execution across the commercial organization.

Key areas of focus include establishing rigorous commercial operating cadence, building KPI frameworks tied to revenue and margin outcomes, enhancing pipeline visibility and forecasting accuracy, and identifying scalable opportunities to increase efficiency while elevating the customer experience. Success in this role will be measured by tangible improvements in sales productivity, deal velocity, customer value realization, and overall commercial performance.

While initially structured as an individual contributor role, this position is designed to evolve into a leadership function as capabilities mature - building and leading a high-performing commercial operations and enablement team that serves as a critical driver of Shorr’s competitive advantage.

Key Responsibilities:

Commercial Transformation Strategy & Execution:

Partner with Sales Leadership to architect and scale the commercial infrastructure needed to accelerate profitable growth, improve sales productivity, and strengthen revenue and margin performance.
Translate strategic business priorities into disciplined operating models, execution roadmaps, process improvements, governance routines, and practical tools that enable consistent commercial execution.
Establish and manage a rigorous commercial operating cadence, including pipeline reviews, forecasting routines, business reviews, performance scorecards, leadership reporting, and follow-up mechanisms.
Identify and remove friction from the sales process to improve conversion, retention, deal velocity, customer value realization, and account profitability.
Serve as a strategic thought partner to senior commercial leaders by diagnosing performance gaps, identifying scalable growth opportunities, and recommending practical actions that improve results.

Analytics, KPI Frameworks & Performance Insights:

Build and maintain KPI frameworks, dashboards, scorecards, and reporting tools tied directly to revenue growth, margin performance, sales productivity, pipeline health, customer retention, and customer experience outcomes.
Analyze sales, customer, market, financial, and operational data to surface trends, risks, performance gaps, and opportunities for improved commercial decision-making.
Enhance pipeline visibility, forecasting accuracy, territory insights, account segmentation, customer prioritization, and go-to-market planning through clear, accurate, and actionable analysis.
Partner with Sales, Finance, Operations, and Marketing to connect data insights to sales coverage, resource allocation, customer growth, retention, and profitability decisions.
Present insights and recommendations to senior leaders in a concise, business-focused manner that supports faster, sharper commercial decisions.

Sales Process Ownership & Scalable Execution:

Own and improve key commercial workflows, including lead management, pipeline tracking, account planning, customer onboarding support, sales activity reporting, and operational performance metrics.
Evaluate current sales and customer-facing processes and identify opportunities to simplify, standardize, automate, and scale execution across the commercial organization.
Lead cross-functional projects that improve sales productivity, operational efficiency, data quality, process compliance, and customer-facing execution.
Document processes, define expectations, communicate changes, and support adoption across sales and customer support teams.
Build a culture of continuous improvement, accountability, customer focus, and disciplined follow-through across commercial functions.

Systems, Tools & Data Governance:

Partner with IT and business system owners to improve reporting, workflow efficiency, data quality, automation, system integration, and tool effectiveness.
Ensure sales and customer data is accurate, actionable, consistently maintained, and effectively used to support revenue, margin, customer experience, and operational decisions.
Identify opportunities to improve system usability, reporting reliability, user adoption, and the overall effectiveness of commercial tools and workflows.
Serve as a business owner or key stakeholder for sales operations tools and processes; Salesforce experience is helpful but not the primary focus of the role.
Translate business needs into practical requirements and partner with technical teams to implement enhancements that improve speed, visibility, and execution.

Cross-Functional Leadership & Future Team Development:

Serve as a connector across Sales, Customer Support, Operations, Marketing, IT, Finance, and HR to ensure alignment on commercial priorities, customer experience, reporting, and execution.
Lead cross-functional initiatives through influence, business acumen, credibility, clear communication, and strong follow-through.
Support integration of acquired company sales operations and customer-facing processes into scalable, consistent operating models.
Build strong working relationships across the organization and promote collaboration, transparency, accountability, ownership, and customer focus.
As the function matures, help define the structure, responsibilities, capabilities, and potential direct-report needs for a high-performing commercial operations and enablement team.

Requirements:

Bachelor’s degree in business, marketing, operations, analytics, finance, or related field; MBA or advanced degree preferred.
8+ years of progressive experience in commercial operations, sales operations, revenue operations, sales strategy, customer experience, business transformation, business operations, or a related function.
Demonstrated ability to operate as a high-impact, director-level individual contributor with the capability to build and lead a commercial operations or enablement function as the business matures.
Strong business acumen with experience supporting senior commercial leaders, revenue growth initiatives, margin improvement, customer retention, and operational performance improvement.
Proven ability to translate business priorities into operating models, governance routines, execution plans, process improvements, reporting tools, and measurable outcomes.
Experience building KPI frameworks, dashboards, scorecards, forecasting routines, performance reviews, and business insights tied to revenue, margin, sales productivity, pipeline health, customer experience, and profitable growth.
Strong analytical skills with the ability to interpret complex sales, customer, financial, market, and operational data; identify trends and root causes; and convert insights into practical recommendations.
Experience improving pipeline visibility, forecasting accuracy, territory design, quota planning, customer segmentation, account prioritization, customer profitability, or go-to-market execution.
Demonstrated process improvement experience with the ability to simplify, standardize, document, implement, automate, and scale cross-functional commercial workflows.
Strong project management and implementation skills, with the ability to lead multiple high-impact initiatives from concept through adoption in a fast-paced environment.
Ability to influence cross-functional stakeholders, drive alignment, lead through ambiguity, and create accountability without relying solely on formal authority.
Strong communication and presentation skills, with the ability to explain data, business issues, process gaps, and recommendations clearly to senior leaders and cross-functional partners.
Experience partnering with Sales, Customer Support, Operations, Marketing, IT, Finance, and HR teams to improve commercial execution and customer-facing performance.
Strong customer experience mindset with the ability to identify friction points, improve handoffs, strengthen service execution, and elevate customer value realization.
Exceptional attention to detail, follow-through, judgment, organizational discipline, and ownership of outcomes.
Collaborative, team-oriented approach with a high level of accountability, continuous improvement mindset, and comfort operating at the intersection of strategy and execution.
Experience with Salesforce, CRM, ERP, business intelligence, reporting, or workflow automation tools preferred.

Director of Commercial Transformation in Aurora, Illinois at Shorr Packaging Corp.

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