Service Desk Support Analyst in Columbus, Ohio at INFO ORIGIN INC
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Job Description
🚨 OHIO LOCAL CANDIDATES ONLY – PLEASE APPLY ONLY IF YOU CURRENTLY RESIDE IN OHIO 🚨
Service Desk (SD3)📍 Columbus, OH (Onsite)
💼 Contract | Long Term
📝 In-Person Interview
We are seeking an experienced Service Desk (SD3) professional to support IT automation initiatives and maintain desktop environments. The ideal candidate should have strong troubleshooting skills, desktop support experience, and hands-on expertise in Microsoft technologies.
Responsibilities:- Provide Desktop Support and Services.
- Manage and support Active Directory (ADUC, authentication, authorization, IAM).
- Automate and streamline processes using PowerShell.
- Troubleshoot issues using a structured approach and implement solutions.
- Support networking technologies including DHCP, DNS, PING, NETSTAT, and NSLOOKUP.
- Work with SCCM 2012/SMS environments.
- Learn and utilize tools such as Varonis for auditing and data cleanup.
- Deliver excellent customer support and collaborate across teams.
✔ 10+ years of troubleshooting experience
✔ 5+ years of Active Directory experience (ADUC)
✔ 4+ years of SCCM/SMS experience
✔ 4+ years of customer service experience
✔ 4+ years of networking experience (DHCP, DNS, PING, NETSTAT, NSLOOKUP)
✔ CompTIA A+ Certification
✔ Microsoft Certifications
✔ PowerShell 3.0+ scripting background
Candidates must demonstrate strong technical competency, communication skills, and the ability to work independently and within a team environment.
Ohio local candidates only. Relocation and out-of-state candidates will not be considered.