Service Advisor Honda in Martinsburg, West Virginia at Carter Myers Automotive

Service Advisor Honda

Honda Service Advisor | Automotive Service Consultant | Customer Service Advisor

Join the CMA Team!

Are you passionate about delivering exceptional customer service and helping customers maintain their vehicles? CMA is seeking a motivated and customer-focused Service Advisor to join our Honda dealership team. This role serves as the primary point of contact between customers and the service department, ensuring a smooth, transparent, and positive service experience from start to finish.

Whether you have previous dealership experience or a strong background in customer service and sales, we want to hear from you.

What You'll Do

• Greet customers and create a welcoming service experience
• Schedule, confirm, and prepare service appointments
• Perform vehicle walk-arounds and identify maintenance and repair needs
• Communicate repair recommendations clearly and professionally
• Create accurate repair orders, cost estimates, and timelines
• Coordinate with technicians and parts departments to ensure efficient workflow
• Keep customers informed throughout the service process
• Follow up after service visits to ensure customer satisfaction
• Build long-term customer relationships and loyalty
• Meet or exceed customer satisfaction and sales goals
• Maintain knowledge of Honda products, maintenance schedules, and service offerings

Benefits & Perks

At CMA, we believe our associates are our greatest asset. We offer a comprehensive benefits package designed to support your health, financial future, and work-life balance.

Health & Wellness

• Medical, dental, and vision insurance
• Health savings and flexible spending account options
• Employee assistance program
• Financial Benefits
• Employee Stock Ownership Plan (ESOP) giving associates the opportunity to share in the company's success and build long-term retirement wealth
• 401(k) retirement savings plan
• Company-paid life insurance options
• Competitive compensation and performance incentives

Work-Life Balance

• Paid time off and holidays
• Employee discounts on vehicle purchases, service, and parts
• Ongoing training and career development opportunities
• Advancement opportunities throughout the CMA organization

Qualifications

• High school diploma or equivalent
• Automotive dealership, service advisor, or customer service experience preferred
• Strong communication, interpersonal, and organizational skills
• Consultative sales mindset with the ability to build trust
• Comfortable using technology and dealership management systems
• Ability to multitask in a fast-paced environment
• Professional appearance and positive attitude
• Valid driver's license with an acceptable driving record

Compensation

• Monthly base salary 2k plus commission
• Competitive earning potential with performance incentives
• Opportunities for growth and advancement within the organization