Senior NICE CXone Developer in Canada Creek, Nova Scotia at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior NICE CXone Developer based in Canada.

This role is focused on designing, developing, and optimizing advanced contact center solutions within a modern CCaaS environment.
You will play a key technical role in building and maintaining IVR call flows, routing logic, and integrations that directly support customer experience operations.
The position involves close collaboration with IT, security, and business stakeholders to deliver stable and scalable contact center capabilities.
You will also contribute to system reliability by supporting testing cycles, deployments, and production troubleshooting across environments.
This is a highly technical and hands-on role where your expertise in NICE CXone directly impacts call handling efficiency and service quality.
You will operate in a collaborative, innovation-driven environment focused on continuous improvement and operational excellence.

• Design, build, and maintain IVR call flows and routing logic using NICE CXone Studio.
• Configure and manage ACD settings, skills, queues, and agent profiles to ensure optimal contact center performance.
• Develop and maintain API integrations with CRM systems, payment platforms, and other web services.
• Support end-to-end testing cycles across DEV, UAT, and production environments, ensuring smooth deployments.
• Troubleshoot and resolve issues related to call routing, scripting, integrations, and platform performance.
• Create and maintain technical documentation, including call flow diagrams and system configurations.
• Collaborate with IT, Security, Business teams, and external vendors to deliver integrated solutions.
• Support production operations and ensure system stability and continuity of contact center services.
• Contribute to continuous improvement of contact center processes, tools, and technical standards.

• 3–5+ years of experience working with CCaaS platforms, with strong preference for NICE CXone (Genesys or Amazon Connect also considered).
• Strong hands-on experience with IVR scripting, ACD configuration, and call routing design.
• Solid understanding of REST APIs, web services, and system integration principles.
• Experience supporting testing, deployment, and production environments in enterprise systems.
• Good understanding of contact center operations, including voice and digital channels.
• Strong troubleshooting and analytical problem-solving skills in technical environments.
• Excellent communication skills with the ability to work effectively across technical and business teams.
• Ability to manage multiple priorities and work in a fast-paced, collaborative setting.
• NICE CXone certifications are considered a strong asset.
• Experience in regulated or utility industries is a plus.

• Competitive compensation aligned with experience and market standards.
• Opportunity to work with cutting-edge contact center (CCaaS) technologies.
• Remote or flexible work arrangements depending on project needs.
• Comprehensive health and wellness benefits package.
• Exposure to enterprise-level integrations and complex technical environments.
• Professional development and certification support opportunities.
• Inclusive and collaborative work culture focused on innovation and continuous learning.
• Stable full-time position within a technology-driven organization.